Udemy experienced a minor incident on May 8, 2026 affecting Udemy Business and Udemy.com (Marketplace), lasting 16h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 01:19 AM UTC
We are currently investigating an issue that may affect some logged-in users. Our engineering team is actively working to resolve it. We will provide updates as more information becomes available.
- identified May 08, 2026, 01:55 AM UTC
The issue has been identified and a fix is being implemented.
- identified May 08, 2026, 02:12 AM UTC
We are currently experiencing service disruptions due to a third-party infrastructure issue. Some users may experience degraded performance or intermittent errors. Current status: We have identified the root cause and are working with our infrastructure provider to restore full service. We are seeing signs of recovery and expect continued improvement. We apologize for the inconvenience and will provide updates as the situation progresses.
- identified May 08, 2026, 03:30 AM UTC
Service disruption. We are currently stable but still open to impact from the AWS issues in US-East-1. AWS is currently trying to restore a cooling system that caused an overheating event within the datacenter. Next schedule update is around 10pm PT. You may see errors when trying to sign in or watch content. It's still ongoing, we will share more updates as they come in. Thank you for your patience.
- monitoring May 08, 2026, 06:06 AM UTC
Amazon is starting to recover according to the latest updates, but we are seeing some elevated errors again. We are continuing to monitor.
- monitoring May 08, 2026, 10:01 AM UTC
We are seeing recovery in all impacted areas of our site. We are continuing to monitor for any further issues.
- monitoring May 08, 2026, 05:55 PM UTC
We are continuing to monitor for any further issues.
- resolved May 08, 2026, 05:57 PM UTC
The issue caused by a third-party infrastructure problem has been resolved. Systems are now back to normal, and services are running as expected. We’ll keep monitoring closely, but things are looking good on our side.