Udemy incident

Instructor Announcement Metrics – Partial Data Delay

Notice Resolved View vendor source →

Udemy experienced a notice incident on November 6, 2025, lasting 1d 16h. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2025, 12:21 AM UTC
Resolved
Nov 07, 2025, 04:54 PM UTC
Duration
1d 16h
Detected by Pingoru
Nov 06, 2025, 12:21 AM UTC

Update timeline

  1. investigating Nov 06, 2025, 12:21 AM UTC

    We are aware of an issue where some promotional and educational announcements are showing as delivered to 0 students, even when courses have enrolled students. Our team is actively investigating the root cause and working to resolve this as quickly as possible. We will provide an update by tomorrow at the latest. If you are experiencing this issue, please contact Support and provide specific examples (including announcement IDs, course IDs, and screenshots if possible). Your reports will help us with our investigation. Thank you for your patience and understanding.

  2. investigating Nov 06, 2025, 12:22 AM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 06, 2025, 12:23 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Nov 06, 2025, 06:17 PM UTC

    Instructor Announcement Metrics – Partial Data Delay Start time: October 20, 2025 We identified an issue affecting instructor announcement metrics. Some instructors may notice missing or incomplete data for “Delivered,” “Opened,” or “Clicked” events in announcements sent between October 20 and November 6, 2025. Our engineering teams have resolved the underlying issue and are in the process of restoring the missing data. Impact: • Announcements are being delivered successfully. • Analytics for affected announcements may appear incomplete until the restoration process is finished. • Metrics for new announcements are updating as expected. We are continuing to monitor system performance and will provide an update (by Nov 7th at the latest) once all historical data has been fully restored.

  5. resolved Nov 07, 2025, 04:54 PM UTC

    Resolved – Instructor Announcement Metrics – Partial Data Delay Start time: October 20, 2025 Resolved: November 7, 2025, 16:31 UTC We’ve resolved the issue that caused some instructor announcement metrics to show incomplete or zero delivery data between October 20 and November 6. All affected data has now been restored, and announcement delivery and analytics are updating normally. During this period, announcements were successfully delivered to learners, but instructors saw missing or incorrect delivery counts in their dashboards. This visual issue has now been corrected. We appreciate your patience while our teams worked to restore accurate metrics.