Udemy experienced a notice incident on September 8, 2026 affecting Udemy Business and Udemy.com (Marketplace), lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2026, 06:46 PM UTC
We are currently investigating an issue affecting checkout and payment processing on Udemy. Some users may be experiencing errors or failures when attempting to complete a purchase. Our engineering team has identified the issue and is actively working on a resolution. We will provide updates as they become available. Impact: Customers attempting to check out or make a purchase may encounter errors. Status: Investigating — engineering teams are engaged. We apologize for the inconvenience and appreciate your patience. If you need immediate assistance, please contact our support team. September 8, 2026 | 12:31 PM MT
- identified Sep 08, 2026, 07:08 PM UTC
🟡 Update — Identified We have identified the root cause of the payment processing errors currently affecting checkout on Udemy and Udemy Business Team Plans. Our engineering and infrastructure teams are actively working to implement a fix. Impact: Customers attempting to complete purchases, enroll in subscriptions, or add Team Plan seats may continue to experience errors or timeouts during checkout. Next Update: We will provide another update within 30 minutes, or sooner if service is restored. We apologize for the disruption and appreciate your continued patience. September 8, 2026 | 1:06 PM MT
- monitoring Sep 08, 2026, 07:25 PM UTC
We have applied an additional fix for the issue affecting payment processing on Udemy and Udemy Business Team Plans and are actively monitoring to confirm full recovery. Some users may still experience occasional errors at checkout. If this happens, please try again in a few minutes. Next Update: Within 30 minutes, or sooner once full resolution is confirmed. We appreciate your patience and apologize for the inconvenience. September 8, 2026 | 1:25 PM MT
- resolved Sep 08, 2026, 07:47 PM UTC
The issue affecting payment processing on Udemy and Udemy Business Team Plans has been resolved. Checkout and payment processing are now operating normally. If you previously encountered an error during checkout, please try your purchase again. If you continue to experience any issues, please contact our support team for assistance. We sincerely apologize for the disruption and thank you for your patience. September 8, 2026 | 1:47 PM MT