Trend Micro experienced a major incident on November 12, 2025 affecting Trend Cloud One, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 12, 2025, 01:00 PM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- investigating Nov 12, 2025, 04:30 PM UTC
Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.
- monitoring Nov 12, 2025, 07:30 PM UTC
Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.
- investigating Nov 13, 2025, 07:30 AM UTC
Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.
- resolved Nov 13, 2025, 04:00 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.