Trend Micro incident

Managed Detection & Response Service Impacted by Microsoft Outage — Operating Normally on Backup

Trend Micro experienced a major incident on July 24, 2026 affecting Managed Detection and Response, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started: Jul 24, 2026, 03:30 PM UTC
Resolved: Jul 24, 2026, 07:00 PM UTC
Duration: 3h 30m
Detected by Pingoru: Jul 24, 2026, 03:30 PM UTC

Affected components

Managed Detection and Response

Update timeline

investigating Jul 24, 2026, 03:30 PM UTC

A Microsoft outage is affecting our primary service provider. We have failed over to our backup systems, and operations are normal. We're monitoring the situation and will post updates as needed.
resolved Jul 24, 2026, 07:00 PM UTC

TrendAI service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal, and the issue has been resolved.