Trend Micro incident
V1 Server & Workload Protection service unstable due to unhealthy nodes in EU region
Trend Micro experienced a major incident on May 28, 2026 affecting Trend Cloud One, lasting 10h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2026, 09:40 AM UTC
TrendAI service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- monitoring May 28, 2026, 09:50 AM UTC
TrendAI service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will be posted as available, and we greatly appreciate your patience as we work to a resolution.
- investigating May 28, 2026, 04:00 PM UTC
TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution
- resolved May 28, 2026, 08:00 PM UTC
TrendAI service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal, and the issue has been resolved.