Trend Micro experienced a major incident on November 18, 2025 affecting Worry-Free Business Security Services, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 01:50 AM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- resolved Nov 18, 2025, 03:16 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.