Trend Micro incident

Agent Offline in V1 SWP and C1WS in eu-central-1 region

Major Resolved View vendor source →

Trend Micro experienced a major incident on August 13, 2026 affecting Trend Cloud One, lasting 5h. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2026, 03:30 AM UTC
Resolved
Aug 13, 2026, 08:30 AM UTC
Duration
5h
Detected by Pingoru
Aug 13, 2026, 03:30 AM UTC

Affected components

Trend Cloud One

Update timeline

  1. investigating Aug 13, 2026, 03:30 AM UTC

    TrendAI service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.

  2. resolved Aug 13, 2026, 08:30 AM UTC

    TrendAI service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.