TravelBank Outage History

Started May 12, 2026, 02:15 AM UTC· resolved May 12, 2026, 04:42 PM UTC

1. investigating May 12, 2026, 02:15 AM UTC

   We are currently investigating an issue

2. investigating May 12, 2026, 02:58 AM UTC

   We are continuing to investigate this issue.

3. investigating May 12, 2026, 03:03 AM UTC

   We are continuing to investigate this issue.

4. investigating May 12, 2026, 06:13 AM UTC

   We are continuing to investigate this issue.

5. monitoring May 12, 2026, 06:14 AM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved May 12, 2026, 04:42 PM UTC

   The issue has been resolved

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Started Jan 13, 2026, 04:07 PM UTC· resolved Jan 15, 2026, 01:04 PM UTC

1. monitoring Jan 13, 2026, 04:07 PM UTC

   There is no ongoing incident, however our travel providers are performing a system upgrade on January 14th at 10:30 AM PST to 2:30 PM PST. This may result in service interruptions with bookings. Please reach out to our travel support team if you encounter any issues.

2. resolved Jan 15, 2026, 01:04 PM UTC

   This incident has been resolved.

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Started Jan 09, 2026, 08:51 PM UTC· resolved Jan 12, 2026, 04:15 PM UTC

1. identified Jan 09, 2026, 08:51 PM UTC

   Currently our third party provider for our support chat is experiencing an outage. If you need immediate assistance with travel related inquiries please call our support team at +1(866)-682-8785.

2. monitoring Jan 09, 2026, 09:03 PM UTC

   Our third party provider has resolved the issue. Chat support is now working again. We will continue to monitor

3. resolved Jan 12, 2026, 04:15 PM UTC

   This incident has been resolved.

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Started Dec 08, 2025, 09:02 PM UTC· resolved Dec 09, 2025, 09:27 PM UTC

1. identified Dec 08, 2025, 09:02 PM UTC

   The issue has been identified and a fix is being validated.

2. monitoring Dec 09, 2025, 03:52 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Dec 09, 2025, 09:27 PM UTC

   This incident has been resolved.

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Started Nov 26, 2025, 11:08 PM UTC· resolved Nov 27, 2025, 02:27 AM UTC

1. identified Nov 26, 2025, 11:08 PM UTC

   TravelBank’s post-pay hotel inventory is temporarily inaccessible due to a provider issue. Our provider is working to resolve this as quickly as possible. Apologies for any inconvenience in the meantime.

2. identified Nov 26, 2025, 11:08 PM UTC

   We will provide an update as soon as possible.

3. resolved Nov 27, 2025, 02:27 AM UTC

   This incident has been resolved. Pay at hotel inventory is now available in the app.

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Started Sep 30, 2025, 11:09 PM UTC· resolved Oct 01, 2025, 03:56 PM UTC

1. identified Sep 30, 2025, 11:09 PM UTC

   There is currently an issue causing the expense report approvals page to fail to load for some users. It appears to impact organizations with large numbers of custom field categories more frequently. We have identified the underlying issue and are validating a fix. The patch will be released this evening and the status will be updated accordingly.

2. monitoring Sep 30, 2025, 11:13 PM UTC

   The fix for the issue has been released. We will continue to monitor to ensure it is working as expected. Please reach out to our customer support if you have any further issues.

3. resolved Oct 01, 2025, 03:56 PM UTC

   After monitoring the Expense Report loading issue since releasing the fix last night we have confirmed there have not been any further instances of the issue. Please reach out to our customer support if you are experiencing any issues.

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Started Sep 11, 2025, 10:56 PM UTC· resolved Sep 12, 2025, 01:09 PM UTC

1. investigating Sep 11, 2025, 10:56 PM UTC

   We're currently experiencing issues with adding new payment methods. Our team is investigating and will resolve it as soon as possible. You can still proceed with bookings using your existing payment methods. Please reach out to us via chat if you need additional support. Apologies for the inconvenience.

2. identified Sep 12, 2025, 12:28 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Sep 12, 2025, 01:09 PM UTC

   Thank you for your patience, the issue has been resolved.

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Started Jul 29, 2025, 05:32 PM UTC· resolved Jul 29, 2025, 05:59 PM UTC

1. investigating Jul 29, 2025, 05:32 PM UTC

   Card management is currently experiencing an outage. The outage includes the ability to make a payment, view a statement, create a card, view card details, etc. Please reach out via chat for additional support.

2. resolved Jul 29, 2025, 05:59 PM UTC

   The card management issue has been resolved. Thank you for your patience and understanding. Please reach out via chat for any additional support.

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Started Jul 24, 2025, 01:46 PM UTC· resolved Jul 26, 2025, 05:00 AM UTC

1. investigating Jul 24, 2025, 01:46 PM UTC

   We’re currently experiencing an issue with Core Insights, and data is not displaying as expected. Our team is actively investigating and working to restore functionality. We appreciate your patience and will provide updates as soon as possible. For urgent needs, please reach out to our support or via chat. Apologies for the inconvenience.

2. identified Jul 24, 2025, 09:50 PM UTC

   We identified that the error was caused on the front-end due to an update made in the latest production release. This caused the tables to be shorter than required, preventing the users from viewing their reports. The root cause has been identified, and a fix will be released in the hotfix tomorrow evening.

3. resolved Jul 26, 2025, 05:00 AM UTC

   The fix has been deployed and full service was restored. Thank you all for your patience.

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Started Jul 23, 2025, 03:17 PM UTC· resolved Jul 25, 2025, 12:21 AM UTC

1. investigating Jul 23, 2025, 03:17 PM UTC

   Car booking confirmation emails are currently not being sent. Your booking is still successful, and all details can be found in the app under My Trips. If you need help verifying your booking or have any questions, please reach out to support or chat with us while we're working to restore the confirmation emails. Apologies for the inconvenience!

2. identified Jul 23, 2025, 09:03 PM UTC

   The root issue causing the car confirmation emails to not be sent has been identified. A fix has been created and is currently scheduled for release tomorrow evening.

3. resolved Jul 25, 2025, 12:21 AM UTC

   A fix has been implemented and car booking confirmation emails are now sending as expected.

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Started Jul 02, 2025, 04:12 PM UTC· resolved Jul 25, 2025, 03:49 PM UTC

1. investigating Jul 02, 2025, 04:12 PM UTC

   We are currently experiencing an issue where the hotel search map is not displaying in the user interface. Hotels can still be searched and booked. Our team is actively working with our vendor to resolve this as quickly as possible. In the meantime, if you need assistance, please don’t hesitate to contact our support team.

2. resolved Jul 25, 2025, 03:49 PM UTC

   The hotel map tool issue has been resolved.

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Started Jun 25, 2025, 03:58 PM UTC· resolved Jun 25, 2025, 07:20 PM UTC

1. identified Jun 25, 2025, 03:58 PM UTC

   We have identified an issue with Car and Hotel search and are actively working on a solution.

2. monitoring Jun 25, 2025, 04:08 PM UTC

   A fix has been made and validated. Please reach out to our support team if you have any further issues.

3. resolved Jun 25, 2025, 07:20 PM UTC

   We have monitored the fix for a few hours and haven't seen further issues. This incident has been resolved.

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Started Jun 25, 2025, 05:54 AM UTC· resolved Jun 25, 2025, 01:36 PM UTC

1. investigating Jun 25, 2025, 05:54 AM UTC

   We are investigating an outage with our API

2. resolved Jun 25, 2025, 01:36 PM UTC

   We have resolved the issue and are continuing to monitor

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Started May 23, 2025, 05:35 PM UTC· resolved May 26, 2025, 01:55 PM UTC

1. investigating May 23, 2025, 05:35 PM UTC

   We are currently investigating a partial outage of the expense and transactions page. Some users are experiencing an unauthorized error when attempting to access the page.

2. monitoring May 23, 2025, 05:36 PM UTC

   We have applied a fix for the issue. We are monitoring to ensure functionality is restored

3. monitoring May 23, 2025, 05:45 PM UTC

   We are continuing to monitor for any further issues.

4. resolved May 26, 2025, 01:55 PM UTC

   This incident has been resolved.

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Started May 01, 2025, 10:50 PM UTC· resolved May 02, 2025, 12:48 AM UTC

1. identified May 01, 2025, 10:50 PM UTC

   We’re currently facing issues with United and American Airlines inventory within the app due to an outage with our third-party flight provider. Please reach out to support or chat with us to assist with your bookings while we await resolution. Apologies for the inconvenience!

2. resolved May 02, 2025, 12:48 AM UTC

   Our provider has resolved their flight booking issue. Please reach out to support or chat with us if you face any further issues.

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Started Mar 25, 2025, 05:35 PM UTC· resolved Mar 31, 2025, 07:20 PM UTC

1. identified Mar 25, 2025, 05:35 PM UTC

   We're currently experiencing a temporary issue with flight confirmation emails not being populated correctly and missing certain fields. We apologize for the inconvenience and are working to resolve this as soon as possible. In the meantime, you will be able to view the full itinerary on the app. If you need further assistance, please reach out to our support.

2. identified Mar 26, 2025, 06:55 PM UTC

   We have identified the issue impacting flight confirmation emails. We will be releasing a fix for the issue soon. In the meantime, you are still able to view the full itinerary on the app. If you need further assistance, please reach out to our support. Apologies for any inconvenience.

3. monitoring Mar 27, 2025, 12:37 AM UTC

   A fix for the issue has been released and we are monitoring for further issues.

4. resolved Mar 31, 2025, 07:20 PM UTC

   This incident has been resolved.

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Started Mar 14, 2025, 09:52 PM UTC· resolved Mar 17, 2025, 02:54 AM UTC

1. investigating Mar 14, 2025, 09:52 PM UTC

   We are actively investigating the issue.

2. investigating Mar 14, 2025, 10:20 PM UTC

   After continued testing it appears most flight searches are going through successfully once again. If you receive the message "Sorry we're experiencing technical difficulties", while making a flight search, please attempt the same search a second time. This appears to yield search results in most cases.

3. monitoring Mar 14, 2025, 11:51 PM UTC

   Flight search is operational. We will continue to monitor for further issues over the next couple of days.

4. resolved Mar 17, 2025, 02:54 AM UTC

   The flight search outage is resolved.

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Started Mar 06, 2025, 03:31 PM UTC· resolved Mar 06, 2025, 06:42 PM UTC

1. investigating Mar 06, 2025, 03:31 PM UTC

   We are actively investigating the issue. Certain portions of the application will be unavailable until services are restored.

2. monitoring Mar 06, 2025, 04:06 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 06, 2025, 06:42 PM UTC

   This incident has been resolved.

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Started Feb 26, 2025, 03:38 PM UTC· resolved Feb 27, 2025, 02:12 AM UTC

1. identified Feb 26, 2025, 03:38 PM UTC

   We're currently experiencing a temporary issue with flight confirmation emails not being populated correctly and missing certain fields. We apologize for the inconvenience and are working to resolve this as soon as possible. In the meantime you can check the trip details in app to get the full flight information. If you need further assistance, please reach out to our support teams.

2. identified Feb 26, 2025, 04:03 PM UTC

   A fix is created for flight emails not displaying all the flight information and will be released after business hours tonight (2/26/25).

3. resolved Feb 27, 2025, 02:12 AM UTC

   The fix for flight emails has been released and the flight details are now appearing in full. Please contact support if you have any further issues.

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Started Nov 25, 2024, 08:22 PM UTC· resolved Nov 25, 2024, 10:37 PM UTC

1. investigating Nov 25, 2024, 08:22 PM UTC

   We are currently experiencing an issue with reporting for Core and Premium Insights. We are working on a resolution and will have your data available as soon as possible.

2. resolved Nov 25, 2024, 10:37 PM UTC

   This incident has been resolved. Both Core and Premium Insights are operational.

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Started Nov 19, 2024, 08:59 PM UTC· resolved Nov 20, 2024, 09:02 PM UTC

1. investigating Nov 19, 2024, 08:59 PM UTC

   We are currently investigating this issue.

2. monitoring Nov 20, 2024, 12:59 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Nov 20, 2024, 09:02 PM UTC

   This incident has been resolved.

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Started Nov 19, 2024, 07:34 PM UTC· resolved Dec 02, 2024, 04:57 PM UTC

1. investigating Nov 19, 2024, 07:34 PM UTC

   We're experiencing a temporary issue affecting: - Travel Policies: This means bookings may currently occur outside your existing travel policy. - Hotel Search: Hotel search functionality is currently down Our team is actively working to resolve these issues as quickly as possible

2. identified Nov 19, 2024, 08:14 PM UTC

   We've identified the problem and are working on a fix

3. monitoring Nov 20, 2024, 01:37 AM UTC

   We've fixed the issue but are continuing to monitor some hotel search issues

4. monitoring Dec 02, 2024, 04:57 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Dec 02, 2024, 04:57 PM UTC

   This incident has been resolved.

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Started Nov 05, 2024, 01:44 AM UTC· resolved Nov 14, 2024, 06:33 PM UTC

1. investigating Nov 05, 2024, 01:44 AM UTC

   We are currently investigating reports of some iOS users experiencing technical difficulties when signing in with SSO. Thank you for your patience.

2. resolved Nov 14, 2024, 06:33 PM UTC

   This incident has been resolved.

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Started Oct 30, 2024, 02:43 PM UTC· resolved Nov 01, 2024, 01:51 PM UTC

1. investigating Oct 30, 2024, 02:43 PM UTC

   We have received multiple reports of users having trouble viewing expense reports. We are currently investigating the issue.

2. monitoring Oct 30, 2024, 03:12 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Nov 01, 2024, 01:51 PM UTC

   This incident has been resolved.

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Started Oct 29, 2024, 11:01 PM UTC· resolved Oct 30, 2024, 01:23 AM UTC

1. investigating Oct 29, 2024, 11:01 PM UTC

   Travel support via phone is experiencing intermittent issues, for best results, please contact us via chat, or send us a message to "[email protected]"

2. resolved Oct 30, 2024, 01:23 AM UTC

   This incident has been resolved.

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