TravelBank incident

Hotel Search Map Issue

Resolved after 22 days 23 hours, affecting Search, on July 2, 2025.

investigating Jul 02, 2025, 04:12 PM UTC

We are currently experiencing an issue where the hotel search map is not displaying in the user interface. Hotels can still be searched and booked. Our team is actively working with our vendor to resolve this as quickly as possible. In the meantime, if you need assistance, please don’t hesitate to contact our support team.

Started
Jul 02, 2025, 04:12 PM UTC
Resolved
Jul 25, 2025, 03:49 PM UTC
Duration
22d 23h
Detected by Pingoru
Jul 02, 2025, 04:12 PM UTC

Affected components

Search

Update timeline

  1. investigating Jul 02, 2025, 04:12 PM UTC

    We are currently experiencing an issue where the hotel search map is not displaying in the user interface. Hotels can still be searched and booked. Our team is actively working with our vendor to resolve this as quickly as possible. In the meantime, if you need assistance, please don’t hesitate to contact our support team.

  2. resolved Jul 25, 2025, 03:49 PM UTC

    The hotel map tool issue has been resolved.

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