TravelBank incident

Chat support outage

Resolved after 2 days 19 hours, on January 9, 2026.

monitoring Jan 09, 2026, 09:03 PM UTC

Our third party provider has resolved the issue. Chat support is now working again. We will continue to monitor

Started
Jan 09, 2026, 08:51 PM UTC
Resolved
Jan 12, 2026, 04:15 PM UTC
Duration
2d 19h
Detected by Pingoru
Jan 09, 2026, 08:51 PM UTC

Update timeline

  1. identified Jan 09, 2026, 08:51 PM UTC

    Currently our third party provider for our support chat is experiencing an outage. If you need immediate assistance with travel related inquiries please call our support team at +1(866)-682-8785.

  2. monitoring Jan 09, 2026, 09:03 PM UTC

    Our third party provider has resolved the issue. Chat support is now working again. We will continue to monitor

  3. resolved Jan 12, 2026, 04:15 PM UTC

    This incident has been resolved.

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