TravelBank incident

Issue Adding New Payment Method

Resolved after 14 hours 12 minutes, affecting API, on September 11, 2025.

identified Sep 12, 2025, 12:28 AM UTC

The issue has been identified and a fix is being implemented.

Started
Sep 11, 2025, 10:56 PM UTC
Resolved
Sep 12, 2025, 01:09 PM UTC
Duration
14h 12m
Detected by Pingoru
Sep 11, 2025, 10:56 PM UTC

Affected components

API

Update timeline

  1. investigating Sep 11, 2025, 10:56 PM UTC

    We're currently experiencing issues with adding new payment methods. Our team is investigating and will resolve it as soon as possible. You can still proceed with bookings using your existing payment methods. Please reach out to us via chat if you need additional support. Apologies for the inconvenience.

  2. identified Sep 12, 2025, 12:28 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 12, 2025, 01:09 PM UTC

    Thank you for your patience, the issue has been resolved.

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