TravelBank incident

Car Booking Confirmation Email Issue

Resolved after 1 day 9 hours, affecting Email delivery, on July 23, 2025.

resolved Jul 25, 2025, 12:21 AM UTC

A fix has been implemented and car booking confirmation emails are now sending as expected.

Started
Jul 23, 2025, 03:17 PM UTC
Resolved
Jul 25, 2025, 12:21 AM UTC
Duration
1d 9h
Detected by Pingoru
Jul 23, 2025, 03:17 PM UTC

Affected components

Email delivery

Update timeline

  1. investigating Jul 23, 2025, 03:17 PM UTC

    Car booking confirmation emails are currently not being sent. Your booking is still successful, and all details can be found in the app under My Trips. If you need help verifying your booking or have any questions, please reach out to support or chat with us while we're working to restore the confirmation emails. Apologies for the inconvenience!

  2. identified Jul 23, 2025, 09:03 PM UTC

    The root issue causing the car confirmation emails to not be sent has been identified. A fix has been created and is currently scheduled for release tomorrow evening.

  3. resolved Jul 25, 2025, 12:21 AM UTC

    A fix has been implemented and car booking confirmation emails are now sending as expected.

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