There were 4 Traders Connect outages since February 24, 2026 totaling 21m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this incident.
Auth0 have implemented a fix and are currently monitoring the result.
This incident has been resolved.
Type: Incident Duration: 5 days and 53 minutes Affected Components: cTrader Connector Apr 7, 08:30:00 GMT+0 - Identified - We're seeing intermittent cTrader API issues beyond out control. The development team have informed cTrader support and are waiting for a response. Apr 10, 09:15:00 GMT+0 - Identified - cTrader deployed a fix which caused their API to disconnect globally, not only for Traders Connect. We're awaiting further information. Apr 12, 09:22:55 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 2 hours and 47 minutes Affected Components: MetaTrader 5 Mar 16, 08:22:31 GMT+0 - Investigating - We're currently experiencing higher than usual timeout rates with MetaTrader 5 connections. Our team are investigating the cause. Mar 16, 08:51:24 GMT+0 - Monitoring - Earlier today, we experienced an incident where some trades were not executing and users encountered **trade timeout errors**. This was caused by a **large-scale connectivity disruption affecting several major prop firm servers.** As these connections dropped and re-established, a significant number of accounts attempted to reconnect to the Traders Connect platform simultaneously. This sudden surge in reconnections temporarily overwhelmed parts of our infrastructure, causing some Kubernetes pods to become unstable. Our engineering team responded immediately and **scaled up the platform capacity** to handle the increased load. ✅ **Current Status:** The platform is now **stable**, and trade processing has returned to normal. We will continue **closely monitoring the system** to ensure everything remains operating smoothly. Thank you for your patience. Mar 16, 09:41:01 GMT+0 - Identified - The issue appears to have returned, our developers are actively investigating, however this looks to be the same issue as we've previously reported. Mar 16, 11:09:25 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 2 hours and 47 minutes Affected Components: TradeLocker Connector Feb 24, 14:58:45 GMT+0 - Investigating - We’re seeing issues with the Tradelocker API due to an incident on their side. For further information please reach out to Tradelocker directly. We are currently monitoring the situation. Feb 24, 17:46:11 GMT+0 - Resolved - This incident has been resolved.
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