Traders Connect Outage History

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Traders Connect had 15 outages in the last 2 years totaling 191h 47m of downtime — averaging 0.6 incidents per month.

There were 15 Traders Connect outages since September 17, 2025 totaling 191h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.tradersconnect.com

Major August 1, 2026

Tradovate Accounts Require Reauthentication

Detected by Pingoru
Aug 01, 2026, 03:50 AM UTC
Resolved
Aug 05, 2026, 01:24 PM UTC
Duration
4d 9h
Affected: Platform Connectors (Tradovate Connector)
Timeline · 4 updates
  1. investigating Aug 01, 2026, 03:50 AM UTC

    Tradovate’s token refresh service experienced an upstream interruption, causing existing profile authentication tokens to expire and connected Tradovate accounts to be disconnected. The token refresh service is now operational; however, affected users must reconnect and re-authenticate their Tradovate accounts to restore the connection. We are continuing to monitor the situation.

  2. identified Aug 05, 2026, 05:03 AM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Aug 05, 2026, 01:24 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Aug 05, 2026, 01:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 28, 2026

MatchTrader Connectivity Issues Affecting Some Prop Firms

Detected by Pingoru
Jul 28, 2026, 08:11 PM UTC
Resolved
Jul 30, 2026, 05:35 PM UTC
Duration
1d 21h
Affected: Third Party (MatchTrader API)
Timeline · 4 updates
  1. investigating Jul 28, 2026, 08:11 PM UTC

    We are currently investigating a connectivity issue affecting **MatchTrader accounts for a limited number of prop firms**. Users of the affected firms may experience connection failures, delayed updates, or temporary interruptions. Our team is actively working with the affected providers to resolve the issue as quickly as possible. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.

  2. identified Jul 30, 2026, 02:46 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jul 30, 2026, 02:46 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jul 30, 2026, 05:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 29, 2026

Ctrader OAuth issue

Detected by Pingoru
Jun 29, 2026, 08:37 PM UTC
Resolved
Jul 01, 2026, 10:23 AM UTC
Duration
1d 13h
Affected: Third Party (cTrader API)
Timeline · 3 updates
  1. identified Jun 29, 2026, 08:37 PM UTC

    We've traced this to an issue on cTrader's side affecting the account authorization flow for new connections. This is outside of our platform's control. We've reported it to cTrader (Spotware) support, and their team is actively investigating a fix. Existing connections and copy configurations are unaffected.

  2. monitoring Jul 01, 2026, 07:13 AM UTC

    The Ctrader team has implemented a fix and is currently monitoring the result.

  3. resolved Jul 01, 2026, 10:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 29, 2026

Tradelocker Api issue

Detected by Pingoru
Jun 29, 2026, 12:08 PM UTC
Resolved
Jun 29, 2026, 02:51 PM UTC
Duration
2h 43m
Affected: Third Party (TradeLocker API | Live)Third Party (TradeLocker API | Demo)Platform Connectors (TradeLocker Connector)
Timeline · 2 updates
  1. identified Jun 29, 2026, 12:08 PM UTC

    We're seeing Tradelocker API issues for a very small number of accounts beyond our control. The development team has informed the Tradelocker team and is waiting for a response.

  2. resolved Jun 29, 2026, 02:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 22, 2026

Authentication issues via Auth0

Detected by Pingoru
Apr 22, 2026, 06:44 PM UTC
Resolved
Apr 22, 2026, 07:05 PM UTC
Duration
21m
Affected: Traders ConnectBackend (Web App)Frontend (Web App)
Timeline · 3 updates
  1. investigating Apr 22, 2026, 06:44 PM UTC

    We are currently investigating this incident.

  2. monitoring Apr 22, 2026, 06:54 PM UTC

    Auth0 have implemented a fix and are currently monitoring the result.

  3. resolved Apr 22, 2026, 07:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 7, 2026

Intermittent cTrader issues

Detected by Pingoru
Apr 07, 2026, 08:30 AM UTC
Resolved
Apr 07, 2026, 08:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 07, 2026, 08:30 AM UTC

    Type: Incident Duration: 5 days and 53 minutes Affected Components: cTrader Connector Apr 7, 08:30:00 GMT+0 - Identified - We're seeing intermittent cTrader API issues beyond out control. The development team have informed cTrader support and are waiting for a response. Apr 10, 09:15:00 GMT+0 - Identified - cTrader deployed a fix which caused their API to disconnect globally, not only for Traders Connect. We're awaiting further information. Apr 12, 09:22:55 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor February 24, 2026

Tradelocker API issues

Detected by Pingoru
Feb 24, 2026, 02:58 PM UTC
Resolved
Feb 24, 2026, 02:58 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 24, 2026, 02:58 PM UTC

    Type: Incident Duration: 2 hours and 47 minutes Affected Components: TradeLocker Connector Feb 24, 14:58:45 GMT+0 - Investigating - We’re seeing issues with the Tradelocker API due to an incident on their side. For further information please reach out to Tradelocker directly. We are currently monitoring the situation. Feb 24, 17:46:11 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor January 19, 2026

Tradelocker connection issues

Detected by Pingoru
Jan 19, 2026, 04:25 PM UTC
Resolved
Jan 19, 2026, 04:25 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 19, 2026, 04:25 PM UTC

    Type: Incident Duration: 59 minutes Affected Components: TradeLocker Connector Jan 19, 16:25:03 GMT+0 - Investigating - We are currently investigating this incident. Jan 19, 17:23:50 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor January 13, 2026

cTrader API issues

Detected by Pingoru
Jan 13, 2026, 12:47 AM UTC
Resolved
Jan 13, 2026, 12:47 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 13, 2026, 12:47 AM UTC

    Type: Incident Duration: 7 hours and 25 minutes Affected Components: cTrader Connector Jan 13, 00:47:18 GMT+0 - Identified - We're seeing issues on the cTrader API currently, this issue comes from cTrader's side. We have informed their support team and are currently waiting for an update. Jan 13, 08:12:13 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor December 11, 2025

Analytics delays

Detected by Pingoru
Dec 11, 2025, 02:52 PM UTC
Resolved
Dec 11, 2025, 02:52 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 11, 2025, 02:52 PM UTC

    Type: Incident Duration: 1 hour and 28 minutes Affected Components: Internal API Dec 11, 16:19:55 GMT+0 - Resolved - This incident has been resolved. Dec 11, 14:52:13 GMT+0 - Investigating - We're currently seeing delays with our analytics data. These delays are impacting analytics only, not the trade copier. Dec 11, 15:28:52 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Read the full incident report →

Minor December 10, 2025

Account connection errors

Detected by Pingoru
Dec 10, 2025, 11:30 PM UTC
Resolved
Dec 10, 2025, 11:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 10, 2025, 11:30 PM UTC

    Type: Incident Duration: 12 hours and 8 minutes Affected Components: MetaTrader 5, MetaTrader 4 Dec 11, 11:38:46 GMT+0 - Resolved - This incident has been resolved. Dec 10, 23:30:55 GMT+0 - Investigating - We're seeing an increased rate of account connection errors since swap ours. Our development team are working on the issue. Dec 11, 00:35:21 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Read the full incident report →

Major December 5, 2025

Live Chat outage

Detected by Pingoru
Dec 05, 2025, 09:02 AM UTC
Resolved
Dec 05, 2025, 09:02 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 05, 2025, 09:02 AM UTC

    Type: Incident Duration: 31 minutes Affected Components: Support Channels Dec 5, 09:02:52 GMT+0 - Investigating - We're currently seeing an issue with our Live Chat software due to an outage at Cloudflare. Dec 5, 09:05:18 GMT+0 - Identified - The issue is due to a Cloudflare outage beyond our control. We're waiting for the service to resume. Dec 5, 09:19:41 GMT+0 - Monitoring - Cloudflare appears to have recovered and our live chat services are working again. Dec 5, 09:33:37 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor November 6, 2025

Tradelocker BETA Connections

Detected by Pingoru
Nov 06, 2025, 12:21 PM UTC
Resolved
Nov 06, 2025, 12:21 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 06, 2025, 12:21 PM UTC

    Type: Incident Duration: 22 hours and 33 minutes Affected Components: TradeLocker Connector Nov 6, 12:21:00 GMT+0 - Investigating - **Incident Summary:** We are currently experiencing issues with our TradeLocker BETA connectors. **Current Status:** The issue has been identified as originating from TradeLocker’s side. Our team has already contacted TradeLocker Support and we are awaiting their response. We will continue to monitor the situation closely and provide updates as soon as more information becomes available. Nov 6, 15:57:27 GMT+0 - Monitoring - The situation with Tradelocker has improved, we're monitoring the performance closely. Nov 7, 10:53:59 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor September 17, 2025

MT5 Replication issues

Detected by Pingoru
Sep 17, 2025, 08:29 AM UTC
Resolved
Sep 17, 2025, 08:29 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 17, 2025, 08:29 AM UTC

    Type: Incident Duration: 2 hours and 7 minutes Affected Components: MetaTrader 5 Sep 17, 08:29:55 GMT+0 - Investigating - We're seeing reports of MT5 trades failing to copy, the developers are investigating the root cause. Sep 17, 09:51:43 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 17, 10:36:27 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →