Resolved after 3 hours 9 minutes, affecting TPx Customer Portal, on April 8, 2025.
Customers have reported that services are back to normal. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Affected components
Update timeline
- investigating Apr 08, 2025, 05:27 PM UTC
One of our Internet Connectivity Providers has experienced a service interruption on their network. TPx has failed over to our redundant Internet Connectivity Provider. We are testing customers that had report slow speed issues to verify the failover has corrected the issue. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- resolved Apr 08, 2025, 08:36 PM UTC
Customers have reported that services are back to normal. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
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