Resolved after 1 hour 55 minutes, affecting TPx Customer Portal, on March 27, 2025.
We have confirmed with customers that services are back to normal. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Affected components
Update timeline
- investigating Mar 27, 2025, 05:47 PM UTC
Our Support team is seeing an influx of customer calls reporting slow internet speeds. We are gathering the data to correlate any potential cause for the service degradation. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- monitoring Mar 27, 2025, 07:09 PM UTC
We have made a configuration change that appears to have corrected the congestion we were seeing on our network. Our Support teams are reaching out to affected customers for confirmation their services are no longer impacted. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- resolved Mar 27, 2025, 07:42 PM UTC
We have confirmed with customers that services are back to normal. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
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