Resolved after 3 hours 26 minutes, affecting TPx Customer Portal, on February 25, 2025.
Our provider has downgraded their router, they have confirmed that traffic has restored. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Affected components
Update timeline
- investigating Feb 25, 2025, 05:16 PM UTC
TPx is receiving reports of customers experiencing packet loss across one of our provider's network. We have engaged our provider to investigate. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- resolved Feb 25, 2025, 08:43 PM UTC
Our provider has downgraded their router, they have confirmed that traffic has restored. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
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