Resolved after 23 hours 5 minutes, affecting TPx Customer Portal, on July 12, 2025.
Fiber Repairs have been completed as of 1:45 am. All customer services impacted have been confirmed backup. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Affected components
Update timeline
- identified Jul 12, 2025, 05:57 PM UTC
TPx customers may be experiencing service disruptions due to a Major Outage in the Riverside county area. We have correlated the proactive alerts to an issue within the Frontier Network. We are actively escalating with Frontier who have dispatched a Fiber team to the suspected area to isolate the problem. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- resolved Jul 13, 2025, 05:03 PM UTC
Fiber Repairs have been completed as of 1:45 am. All customer services impacted have been confirmed backup. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
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