Resolved after 6 hours 57 minutes, affecting TPx Customer Portal, on February 28, 2025.
The Provider has completed repairs and we are seeing services have been restored. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Affected components
Update timeline
- identified Feb 28, 2025, 11:17 PM UTC
Our proactive monitoring system has identified multiple customers down on our partner provider's network. Our partner provider suspects this is caused by a fiber cut and their construction team has been engaged. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- identified Mar 01, 2025, 01:43 AM UTC
Our provider's Fiber Construction team has provided an update that crews have located the damaged fibers caused by vandalism. Their construction crew is running a new 144-count temporary fiber to restore services. There is an ETR (Expected Time to Resolution) of 1:00 AM Eastern Time 3/1/2025. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- resolved Mar 01, 2025, 06:15 AM UTC
The Provider has completed repairs and we are seeing services have been restored. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
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