Resolved after 2 days 21 hours, affecting TPx Customer Portal, on May 2, 2025.
Our Provider has completed all fiber optic cable repairs and our customer services have been stable over the weekend. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Affected components
Update timeline
- investigating May 02, 2025, 04:53 PM UTC
The TPx proactive monitoring system reports a service interruption on one of our service providers in Houston, Texas area. We have engaged the provider for more details. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- monitoring May 02, 2025, 07:47 PM UTC
Our provider has successfully rerouted services over spare fiber optic cable pairs, temporarily restoring services for our customers. However, they have advised that intermittent connection drops may still occur while ongoing fiber repairs continue. A new Estimated Time of Restoration (ETR) has been provided: May 3, 2025, at 10:00 AM.
- resolved May 05, 2025, 01:57 PM UTC
Our Provider has completed all fiber optic cable repairs and our customer services have been stable over the weekend. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
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