RESOLVED: Major - No bookmark button color on activation
Affected: Functionality malfunction
TOPdesk Outage History
TOPdesk is up right nowTOPdesk had 24 outages in the last 2 years totaling 2148h 29m of downtime — averaging 1 incident per month.
There were 24 TOPdesk outages since October 23, 2025 totaling 2148h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.
RESOLVED: All customer environment in EU2 unreachable
Affected: EU2 SaaS hosting location
Timeline · 4 updates
- investigating Sep 12, 2026, 10:13 AM UTC
We are currently experiencing problems on the EU2 hosting location. As a result your TOPdesk environment may not be available. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved. E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit My TOPdesk.
- investigating Sep 12, 2026, 10:13 AM UTC
Environments are all up and running again
- resolved Sep 12, 2026, 10:37 AM UTC
Environments are all up and running again
- postmortem Sep 22, 2026, 09:04 AM UTC
An Azure Kubernetes Node crashed which caused CPU/Memory shortage making the recovery process to slow. A new node was added to prevent this in the future. Alerting on Node CPU/Memory unavailability will also be added.
New sub-processor: Userpilot
Affected: General notifications
Timeline · 3 updates
RESOLVED: Major: My TOPdesk login doesn't work
Affected: My TOPdeskFunctionality malfunction
Timeline · 5 updates
- investigating Jul 14, 2026, 08:18 AM UTC
We are currently experiencing disruptions with the login to the My TOPdesk portal. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 07 3573.
- investigating Jul 14, 2026, 10:03 AM UTC
We would like to update you on the progress of the investigation. At this moment our engineers are still investigation the issue and have not been able to solve the issue yet. We will send you another update within 3 hours or earlier if news about the solution can be shared.
- investigating Jul 14, 2026, 11:29 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 14, 2026, 12:07 PM UTC
We are pleased to inform you that we have solved the issues and you should be able to login to the MyTOPdesk again. We will be monitoring the situation closely this afternoon to ensure the service remains stable. If it remains stable, we will be closing the major at 17.00 hrs CET.
- resolved Jul 14, 2026, 03:25 PM UTC
After monitoring we have concluded that the solution is stable, and we will therefore close this major incident. We sincerely apologize for the inconvenience caused and thank you for your patience and understanding.
RESOLVED: Performance Issues – EU1
Affected: EU1 SaaS hosting location
Timeline · 4 updates
RESOLVED: CA1 datacenter + ‘404 NGINX'
Affected: Functionality malfunction
Timeline · 3 updates
- investigating Jun 25, 2026, 03:31 PM UTC
We are currently experiencing problems on our CA1 datacenter. As a result your TOPdesk environment may not be available. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 06 8482.
- resolved Jun 25, 2026, 04:03 PM UTC
The issue has been resolved, and all instances should be reachable again. We will publish an RCA as soon as this matter has been evaluated internally. Our apologies for the inconveniences.
- postmortem Jun 26, 2026, 03:46 PM UTC
As part of planned infrastructure improvements to our Canada environment, a previously postponed configuration change was unintentionally applied during a routine service update. Because this change depended on infrastructure that had not yet been deployed in the Canada environment, customer traffic could not be routed correctly, resulting in service interruptions. Once the issue was identified, the configuration change was immediately rolled back, restoring normal service. We have also updated our deployment process to prevent postponed configuration changes from being applied unintentionally in the future.
RESOLVED: Major - Unable to log in
Affected: Functionality malfunction
Timeline · 5 updates
- investigating Jun 19, 2026, 06:11 AM UTC
We are currently experiencing disruptions in one of our services. As a result logging in to your TOPdesk environment may not be possible. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. Log in is currently not working To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 06 6038.
- investigating Jun 19, 2026, 07:14 AM UTC
We are currently investigating the cause of this issue. We will provide an update as soon as more information becomes available, and no later than 3 hours from now.
- monitoring Jun 19, 2026, 07:48 AM UTC
We have identified the issue and implemented a fix. You should now be able to log in to your TOPdesk environment as expected. If you are still experiencing login issues, please contact our support team and let us know. We will continue to closely monitor the situation to ensure the service remains stable.
- resolved Jun 22, 2026, 07:37 AM UTC
Dear Customer, Over the weekend no further issues have been observed and all services have been operating normally. We therefor close the major. The root cause of this disruption has been identified and a Root Cause Analysis will be posted as soon as this becomes available. We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to resolve it. Kind regards, The TOPdesk Team
- postmortem Jun 24, 2026, 01:43 PM UTC
**Root Cause Analysis:** During a planned service routing migration, a required configuration update for one service was missed. As a result, traffic for that service was routed incorrectly. Because other services remained unaffected and the overall configuration appeared valid, existing monitoring did not detect the issue. The root cause was human error during the configuration update process. **Preventive Measures:** To reduce the risk of similar issues, we will consistently apply the four-eyes principle to all configuration changes and introduce a mandatory post-implementation verification step to ensure all intended updates have been applied correctly before a change is considered complete.
Disruption to myTOPdesk.com and Support telephone services
Affected: My TOPdesk
Timeline · 2 updates
- investigating Jun 10, 2026, 10:15 AM UTC
We are currently experiencing connectivity issues affecting our Delft office. As a result, myTOPdesk.com and our Support telephone line are currently unavailable. We are investigating the issue and working to restore these services as quickly as possible. We apologize for the inconvenience and will provide updates as more information becomes available.
- resolved Jun 10, 2026, 11:18 AM UTC
The issue has been resolved, and all affected services are operating normally again. Thank you for your patience and understanding. If you have any questions, our Support team is happy to help.
RESOLVED: Major - Cannot save incident card with empty action fields
Affected: Functionality malfunction
Timeline · 4 updates
- investigating Jun 10, 2026, 07:38 AM UTC
We are currently experiencing disruptions with saving incident cards. It may occur that Incident cards that contain an empty action field cannot be saved. An error pops up stating to check the log files. To see if you are affected by this disruption, check if your Incident contains empty action fields, or check the logs for the following error: 'plainText is marked non-null but is null' Development has created a fix that will be introduced in version 16.06.007. A work around is also available for this bug. Work around: ⒈Locate the empty action field ⒉Delete it ⒊If deletion is not yet possible, fill the empty field and then delete or save the card. Our apologies for the inconvenience To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 06 1656.
- investigating Jun 10, 2026, 01:57 PM UTC
Dear customer, The issue where some incidents with empty action fields cannot be saved has been fixed. The fix will be available in version 16.06.007 Due to the way the TOPdesk release cycle works, it will take some time before you'll notice the fix in your TOPdesk. We will try to keep you updated where possible.
- investigating Jun 11, 2026, 10:42 AM UTC
Dear customer, The issue where some incidents with empty action fields cannot be saved has been fixed. The fix will be available in version 16.06.007 A work around is available for this bug. Work around: ⒈Locate the empty action fields of the progress trail. ⒉Fill the field with a dummy value ⒊Submit the correcte action field ⒋Delete the corrected action field ⒌Repeat if more action fields are affected ⒍Save the card The fix will be available in version 16.06.007 Our apologies for the inconvenience. At the time of writing the fix is part of our release cycle. We cannot yet say when exactly the release will be available. Expected release is start of week 25.
- resolved Jun 19, 2026, 08:19 AM UTC
Dear customer, The issue where some incidents with empty action fields cannot be saved has been fixed. The fixed version is 16.06.007 and has been released to all customer environments. This issue will be thoroughly evaluated to prevent these issues in the future. Our apologies for the inconvenience and thank you for you patience.
RESOLVED: Major Incident: Can't save incident/Empty image
Affected: Functionality malfunction
Timeline · 5 updates
RESOLVED: Currently, login to My TOPdesk is temporarily unavailable
Affected: Functionality malfunction
Timeline · 2 updates
Canada hosting location unreachable
Affected: CA1 SaaS hosting location
Timeline · 11 updates
RESOLVED: Major - Operator Login fails due to Adobe Plugin
Affected: Functionality malfunction
Timeline · 5 updates
- investigating Jun 03, 2026, 06:53 AM UTC
We are currently experiencing disruptions with the Adobe PDF plugin version 26.5.2.0 Customers experience issues login in as an Operator. The page will infinitely buffer. Turning off the browser plugin/extension and restarting your browser will resolve the issue for now. We will investigate further and will update you on the fix. Our apologies for the inconvenience. Please find the latest updates on our TOPdesk Status Page: https://status.topdesk.com To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 06 895.
- investigating Jun 03, 2026, 11:42 AM UTC
Update: a workaround has been implemented, and the fix will be rolled out with the next release. The next version will usually be release within the next week.
- investigating Jun 05, 2026, 07:54 AM UTC
The issue where Operators where unable to use TOPdesk who had the Adobe Extension active in Chrome, is tested and ready. Our fix will be introduced in TOPdesk version 16.06.004. When your TOPdesk has reached this version, you can turn the Extension on again in the Chrome Extension. Our apologies for the inconvenience.
- investigating Jun 10, 2026, 02:01 PM UTC
Dear customers, As announced last week, the fix for the Adobe Plugin issue was announced. Due to the way the TOPdesk release cycle works, it will take some time before you'll notice the fix in your TOPdesk. Hopefully most/all update groups will have the correct version on Friday. We will try to keep you updated where possible.
- resolved Jun 17, 2026, 07:56 AM UTC
Dear Customers, As communicated last week, a fix for the Adobe Plugin issue has been released. Due to the TOPdesk release cycle, it took some time to ensure that all environments were updated to the required version. We are pleased to confirm that version 16.06.004 has now been deployed to all TOPdesk environments. This update resolves the issue that prevented operators from logging in when the Adobe Plugin was enabled. You may now safely re-enable the Adobe Plugin. We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to resolve it. Kind regards, The TOPdesk Team
RESOLVED: Major: Disruption on import service (EU1)
Affected: Functionality malfunction
Timeline · 3 updates
- investigating Jun 01, 2026, 07:15 AM UTC
We are currently experiencing a disruption to the import service on EU1. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 06 039.
- monitoring Jun 01, 2026, 11:12 AM UTC
We have restarted the import service and are seeing improvements in the performance. Imports can now executed again. We will continue to monitor the situation.
- resolved Jun 01, 2026, 12:12 PM UTC
We have continued to monitor the import services following the reported issues and have not observed any further occurrences. Everything is operating as expected. As no additional problems have been identified, we will proceed with closing this major.
TOPdesk EU3 in partial outage
Affected: EU3 SaaS hosting location
Timeline · 1 update
- investigating May 04, 2026, 12:39 PM UTC
We are currently experiencing problems on our EU3 hosting location. As a result your TOPdesk environment may not be available. We are aware of the problem and already working on a solution. Our apologies for the inconvenience. We aim to update this status blog at least every 30 minutes until the issue has been resolved.
RESOLVED: SSP appears as white page after clicking on form
Affected: Functionality malfunction
Timeline · 3 updates
- investigating Apr 22, 2026, 09:55 AM UTC
We are currently experiencing disruptions with our SSP. After clicking on a form in the SSP, the page appears white. Hitting F5 (or Cmd + Shift + R for Mac) seems to help as a workaround. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 04 5630.
- monitoring Apr 22, 2026, 12:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2026, 06:29 AM UTC
As no further issues arose during the monitoring period, we are hereby closing the major and all linked incidents. At this time, the exact root cause has not yet been fully identified. Our team will continue to investigate to determine the underlying issue and prevent recurrence. Should you experience any further problems, please do not hesitate to contact us. A RCA will be published once ready.
RESOLVED: Disruptions with logging in to My TOPdesk
Affected: Functionality malfunction
Timeline · 3 updates
- investigating Mar 16, 2026, 02:08 PM UTC
We are currently experiencing disruptions with logging in to My TOPdesk. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 03 4191.
- monitoring Mar 16, 2026, 02:24 PM UTC
The issue has been identified and resolved. You can now log in to MyTOPdesk again. We are keeping a close eye on the situation. We apologise for the inconvenience.
- resolved Mar 16, 2026, 06:09 PM UTC
The issue has been identified and resolved. You can now log in to MyTOPdesk again. We are keeping a close eye on the situation. We apologise for the inconvenience.
RESOLVED: Knowledge Items show .json code
Affected: Functionality malfunction
Timeline · 3 updates
RESOLVED: Major 'Problems with images in knowledge items'
Affected: Functionality malfunction
Timeline · 4 updates
- investigating Jan 16, 2026, 11:41 AM UTC
We are currently experiencing multiple issues related to new rich text functionalities in the Knowledge Management module, specifically when images are included in knowledge items or news items. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 01 4577.
- investigating Jan 16, 2026, 12:55 PM UTC
Research by our developers is still ongoing. A recent change in our code seems to be the likely cause. We will provide you with further information as soon as we have it.
- investigating Jan 16, 2026, 01:59 PM UTC
Our developers are still researching the issue. We will provide you with further information as soon as we have it.
- resolved Jan 16, 2026, 03:25 PM UTC
Our development department was able to create a solution for the problem. We have implemented this solution in all environments and have already received positive feedback. However, in order for the solution to work, all images in the affected knowledge articles must be re-uploaded. We apologise for any inconvenience caused.
RESOLVED: EU1 slowness
Affected: Functionality malfunction
Timeline · 6 updates
RESOLVED: Performance issues on multiple hosting locations
Affected: AU1 SaaS hosting locationBR1 SaaS hosting locationCA1 SaaS hosting locationEU1 SaaS hosting locationEU5 SaaS hosting locationUS1 SaaS hosting location
Timeline · 3 updates
- investigating Dec 19, 2025, 12:26 PM UTC
We are currently experiencing disruptions across multiple hosting locations. As a result, your TOPdesk environment may experience degraded performance or temporary unavailability. We are investigating the issue, which may be related to a disruption at an external service provider. For reference, Cloudflare’s service status can be found here: https://www.cloudflarestatus.com/ Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved. E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit My TOPdesk.
- monitoring Dec 19, 2025, 12:42 PM UTC
Cloudflare has implemented a fix for the network performance issues and is monitoring the results. We are also monitoring the situation across our own TOPdesk environments and will provide further updates as they become available.
- resolved Dec 19, 2025, 02:28 PM UTC
Cloudflare has closed their incident after confirming that network performance has been restored. We have not observed further impact on TOPdesk environments and have also received positive feedback from customers confirming service stability.
RESOLVED: Major Cloudflare internal server error
Affected: Functionality malfunction
Timeline · 4 updates
- investigating Dec 05, 2025, 09:09 AM UTC
We are currently experiencing disruptions with Cloudflare We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 12 2484.
- monitoring Dec 05, 2025, 09:16 AM UTC
Cloudflare has introduced a fix. Environments should be back online We will keep monitoring and wait for further messaging. Our apologies for the inconvenience.
- resolved Dec 05, 2025, 09:43 AM UTC
Cloudflare has resolved the issue on their status page. We have received feedback that TOPdesk is working as expected. This Major incident will be closed since the issue is resolved. We'd like to apologies once more for the inconvenience and will communicate an RCA once it is received
- postmortem Dec 19, 2025, 02:59 PM UTC
A change made to how Cloudflare's Web Application Firewall parses incoming requests caused Cloudflare's network to be unavailable for several minutes this morning. This change was deployed by Cloudflare's team to help mitigate the industry-wide vulnerability disclosed this week in React Server Components. CloudFlare has issued a detailed statement on this matter here: [https://blog.cloudflare.com/5-december-2025-outage/](https://blog.cloudflare.com/5-december-2025-outage/)
RESOLVED: External Major - Automated action for asset assignment
Affected: Functionality malfunction
Timeline · 3 updates
RESOLVED: Older browser versions might experience issues with the SSP
Affected: Functionality malfunction