TOPdesk incident
RESOLVED: All customer environment in EU2 unreachable
TOPdesk experienced a critical incident on September 12, 2026 affecting EU2 SaaS hosting location, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2026, 10:13 AM UTC
We are currently experiencing problems on the EU2 hosting location. As a result your TOPdesk environment may not be available. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved. E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit My TOPdesk.
- investigating Sep 12, 2026, 10:13 AM UTC
Environments are all up and running again
- resolved Sep 12, 2026, 10:37 AM UTC
Environments are all up and running again
- postmortem Sep 22, 2026, 09:04 AM UTC
An Azure Kubernetes Node crashed which caused CPU/Memory shortage making the recovery process to slow. A new node was added to prevent this in the future. Alerting on Node CPU/Memory unavailability will also be added.