TOPdesk experienced a critical incident on June 6, 2026 affecting CA1 SaaS hosting location, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 06, 2026, 06:26 PM UTC
TOPdesk environment unreachable for hosting location in Canada
- investigating Jun 06, 2026, 06:27 PM UTC
We are continuing to investigate this issue.
- investigating Jun 06, 2026, 06:28 PM UTC
We are currently investigation the cause of this outage. We will keep you updates every 30 minutes
- investigating Jun 06, 2026, 06:40 PM UTC
We are continuing to investigate this issue.
- investigating Jun 06, 2026, 07:17 PM UTC
We are continuing to investigate this issue.
- investigating Jun 06, 2026, 07:51 PM UTC
We are continuing to investigate this issue.
- investigating Jun 06, 2026, 08:04 PM UTC
We have identified an issue in the load balancer for the services cluster. We are working on resolving this issue.
- investigating Jun 06, 2026, 08:19 PM UTC
All environments are accessible again. Root cause analysis will be published within a week.
- monitoring Jun 06, 2026, 08:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 06, 2026, 08:23 PM UTC
This incident has been resolved.
- postmortem Jun 12, 2026, 09:28 AM UTC
The Azure-managed load balancer unexpectedly removed two port rules due to an azure internal issue in the integration between Kubernetes and Azure’s load balancer management. This resulted in a temporary loss of connectivity for our services. Adding the rules by hand resolved the issue. We are currently investigating how to prevent similar future outages.