TOPdesk experienced a minor incident on July 14, 2026 affecting My TOPdesk and Functionality malfunction, lasting 7h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2026, 08:18 AM UTC
We are currently experiencing disruptions with the login to the My TOPdesk portal. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 07 3573.
- investigating Jul 14, 2026, 10:03 AM UTC
We would like to update you on the progress of the investigation. At this moment our engineers are still investigation the issue and have not been able to solve the issue yet. We will send you another update within 3 hours or earlier if news about the solution can be shared.
- investigating Jul 14, 2026, 11:29 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 14, 2026, 12:07 PM UTC
We are pleased to inform you that we have solved the issues and you should be able to login to the MyTOPdesk again. We will be monitoring the situation closely this afternoon to ensure the service remains stable. If it remains stable, we will be closing the major at 17.00 hrs CET.
- resolved Jul 14, 2026, 03:25 PM UTC
After monitoring we have concluded that the solution is stable, and we will therefore close this major incident. We sincerely apologize for the inconvenience caused and thank you for your patience and understanding.