TOPdesk incident

Major - Cannot save incident card with empty action fields

Minor Ongoing View vendor source →

TOPdesk is currently experiencing a minor incident affecting Functionality malfunction, which began 3h ago. The vendor's full update timeline is below.

Started
Jun 10, 2026, 07:38 AM UTC
Resolved
Ongoing
Duration
● 2h 42m
Detected by Pingoru
Jun 10, 2026, 07:38 AM UTC

Affected components

Functionality malfunction

Update timeline

  1. investigating Jun 10, 2026, 07:38 AM UTC

    We are currently experiencing disruptions with saving incident cards. It may occur that Incident cards that contain an empty action field cannot be saved. An error pops up stating to check the log files. To see if you are affected by this disruption, check if your Incident contains empty action fields, or check the logs for the following error: 'plainText is marked non-null but is null' Development has created a fix that will be introduced in version 16.06.007. A work around is also available for this bug. Work around: ⒈Locate the empty action field ⒉Delete it ⒊If deletion is not yet possible, fill the empty field and then delete or save the card. Our apologies for the inconvenience To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 06 1656.