TOPdesk incident

RESOLVED: Major: Disruption on import service (EU1)

TOPdesk experienced a minor incident on June 1, 2026 affecting Functionality malfunction, lasting 4h 56m. The incident has been resolved; the full update timeline is below.

Started: Jun 01, 2026, 07:15 AM UTC
Resolved: Jun 01, 2026, 12:12 PM UTC
Duration: 4h 56m
Detected by Pingoru: Jun 01, 2026, 07:15 AM UTC

Affected components

Functionality malfunction

Update timeline

investigating Jun 01, 2026, 07:15 AM UTC

We are currently experiencing a disruption to the import service on EU1. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 06 039.
monitoring Jun 01, 2026, 11:12 AM UTC

We have restarted the import service and are seeing improvements in the performance. Imports can now executed again. We will continue to monitor the situation.
resolved Jun 01, 2026, 12:12 PM UTC

We have continued to monitor the import services following the reported issues and have not observed any further occurrences. Everything is operating as expected. As no additional problems have been identified, we will proceed with closing this major.