TOPdesk incident

RESOLVED: Major - Operator Login fails due to Adobe Plugin

Minor Resolved View vendor source →

TOPdesk experienced a minor incident on June 3, 2026 affecting Functionality malfunction, lasting 14d 1h. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2026, 06:53 AM UTC
Resolved
Jun 17, 2026, 07:56 AM UTC
Duration
14d 1h
Detected by Pingoru
Jun 03, 2026, 06:53 AM UTC

Affected components

Functionality malfunction

Update timeline

  1. investigating Jun 03, 2026, 06:53 AM UTC

    We are currently experiencing disruptions with the Adobe PDF plugin version 26.5.2.0 Customers experience issues login in as an Operator. The page will infinitely buffer. Turning off the browser plugin/extension and restarting your browser will resolve the issue for now. We will investigate further and will update you on the fix. Our apologies for the inconvenience. Please find the latest updates on our TOPdesk Status Page: https://status.topdesk.com To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 06 895.

  2. investigating Jun 03, 2026, 11:42 AM UTC

    Update: a workaround has been implemented, and the fix will be rolled out with the next release. The next version will usually be release within the next week.

  3. investigating Jun 05, 2026, 07:54 AM UTC

    The issue where Operators where unable to use TOPdesk who had the Adobe Extension active in Chrome, is tested and ready. Our fix will be introduced in TOPdesk version 16.06.004. When your TOPdesk has reached this version, you can turn the Extension on again in the Chrome Extension. Our apologies for the inconvenience.

  4. investigating Jun 10, 2026, 02:01 PM UTC

    Dear customers, As announced last week, the fix for the Adobe Plugin issue was announced. Due to the way the TOPdesk release cycle works, it will take some time before you'll notice the fix in your TOPdesk. Hopefully most/all update groups will have the correct version on Friday. We will try to keep you updated where possible.

  5. resolved Jun 17, 2026, 07:56 AM UTC

    Dear Customers, As communicated last week, a fix for the Adobe Plugin issue has been released. Due to the TOPdesk release cycle, it took some time to ensure that all environments were updated to the required version. We are pleased to confirm that version 16.06.004 has now been deployed to all TOPdesk environments. This update resolves the issue that prevented operators from logging in when the Adobe Plugin was enabled. You may now safely re-enable the Adobe Plugin. We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to resolve it. Kind regards, The TOPdesk Team