TicketNetwork Outage History
TicketNetwork is up right nowPingoru has recorded 49 incidents for TicketNetwork: 11 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 2 | 18 of 744 (2%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 62 (0%) |
Incidents, newest first
Minor September 18, 2026 Performance Degraded 17m Retail Sites / Sales, Broker Software, Other
Started Sep 18, 2026, 12:52 PM UTC· resolved Sep 18, 2026, 01:09 PM UTC
- investigating Sep 18, 2026, 12:52 PM UTC
Please be advised that we are currently experiencing degraded performance which may lead to slow response times or timeouts. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
- identified Sep 18, 2026, 12:54 PM UTC
Thank you for your patience. We have identified the root cause of this incident and our engineers are actively executing a fix. Kindly check the status of this incident via status.ticketnetwork.com, while we work on restoring services back to normal. We will provide updates as more information becomes available.
- monitoring Sep 18, 2026, 01:03 PM UTC
Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
- resolved Sep 18, 2026, 01:09 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Minor August 27, 2026 Maps and Checkout Performance Degraded 43m Retail Sites / Sales
Started Aug 27, 2026, 11:51 PM UTC· resolved Aug 28, 2026, 12:34 AM UTC
- investigating Aug 27, 2026, 11:51 PM UTC
We are investigating an issue impacting the performance of our map and checkout products. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
- monitoring Aug 28, 2026, 12:12 AM UTC
Thank you for your patience. We have found and addressed the issues and are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
- resolved Aug 28, 2026, 12:34 AM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Major August 6, 2026 POSNext reporting outage 17h 40m Data Platform / Reporting
Started Aug 06, 2026, 08:07 PM UTC· resolved Aug 07, 2026, 01:47 PM UTC
- investigating Aug 06, 2026, 08:07 PM UTC
We are currently investigating an issue related to reporting in POSNext. Until this incident is resolved, reporting will be stale. We are actively working toward a solution.
- monitoring Aug 07, 2026, 12:06 PM UTC
Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
- resolved Aug 07, 2026, 01:47 PM UTC
This incident has been resolved.
Major April 20, 2026 Signature Site - Retail Website performance 44m Retail Sites / Sales
Started Apr 20, 2026, 06:15 PM UTC· resolved Apr 20, 2026, 06:59 PM UTC
- investigating Apr 20, 2026, 06:15 PM UTC
We are investigating an issue impacting the performance of our our Signature Site platform, impacting some retail websites. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
- monitoring Apr 20, 2026, 06:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 20, 2026, 06:59 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Critical March 30, 2026 Retail User Accounts 1h 22m Retail Sites / Sales
Started Mar 30, 2026, 12:52 PM UTC· resolved Mar 30, 2026, 02:14 PM UTC
- investigating Mar 30, 2026, 12:52 PM UTC
We are investigating an issue impacting customers' ability to log into retail websites and access their tickets. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
- identified Mar 30, 2026, 01:35 PM UTC
Thank you for your patience. We have identified the root cause of this incident and our engineers are actively executing a fix. Kindly check the status of this incident via status.ticketnetwork.com, while we work on restoring services back to normal. We will provide updates as more information becomes available.
- monitoring Mar 30, 2026, 01:42 PM UTC
Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
- resolved Mar 30, 2026, 02:14 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Notice March 17, 2026 Performance Degraded 46m Other
Started Mar 17, 2026, 02:30 PM UTC· resolved Mar 17, 2026, 03:17 PM UTC
- monitoring Mar 17, 2026, 02:30 PM UTC
Please be advised that we are were briefly experiencing degraded performance which may have led to slow response times or timeouts. We have addressed the root cause and are now monitoring to ensure system stability. Thank you for your continued patience.
- resolved Mar 17, 2026, 03:17 PM UTC
This incident has been resolved.
Minor February 10, 2026 Retail Website performance 1h 46m Retail Sites / Sales
Started Feb 10, 2026, 09:27 PM UTC· resolved Feb 10, 2026, 11:14 PM UTC
- identified Feb 10, 2026, 09:27 PM UTC
AWS Cloudfront is currently experiencing an issue with increased error and latency rate, which is affecting some of our components downstream, including Backstage. We will continue to monitor and update as more information becomes available.
- identified Feb 10, 2026, 09:30 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 10, 2026, 09:58 PM UTC
Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
- resolved Feb 10, 2026, 11:14 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Minor December 18, 2025 Reporting Delays 1h 29m Data Platform / Reporting
Started Dec 18, 2025, 06:04 PM UTC· resolved Dec 18, 2025, 07:34 PM UTC
- investigating Dec 18, 2025, 06:04 PM UTC
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.
- identified Dec 18, 2025, 06:48 PM UTC
Thank you for your patience. We have identified the root cause of this incident and our engineers are actively executing a fix. Kindly check the status of this incident via status.ticketnetwork.com, while we work on restoring services back to normal. We will provide updates as more information becomes available.
- monitoring Dec 18, 2025, 07:07 PM UTC
Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
- resolved Dec 18, 2025, 07:34 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Minor December 11, 2025 Performance Degraded 27m Network Infrastructure
Started Dec 11, 2025, 03:46 PM UTC· resolved Dec 11, 2025, 04:13 PM UTC
- investigating Dec 11, 2025, 03:46 PM UTC
Please be advised that we are currently experiencing degraded performance which may lead to slow response times or timeouts. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
- monitoring Dec 11, 2025, 03:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 11, 2025, 04:13 PM UTC
This incident has been resolved
Critical December 8, 2025 ezEvent.com is down 1h 41m Other
Started Dec 08, 2025, 04:11 PM UTC· resolved Dec 08, 2025, 05:52 PM UTC
- investigating Dec 08, 2025, 04:11 PM UTC
We are currently investigating an outage regarding ezEvent.com. The site is currently down. We will keep this page posted with updates.
- resolved Dec 08, 2025, 05:52 PM UTC
ezEvent is back and up-and-running.
Critical December 8, 2025 POSNext not loading 30m Broker Software
Started Dec 08, 2025, 03:36 PM UTC· resolved Dec 08, 2025, 04:06 PM UTC
- investigating Dec 08, 2025, 03:36 PM UTC
We are currently investigating downtime regarding POSNext is not loading.
- monitoring Dec 08, 2025, 03:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 08, 2025, 04:06 PM UTC
This incident has been resolved
Notice October 29, 2025 Retail and other components affected 6h 59m Retail Sites / Sales
Started Oct 29, 2025, 05:13 PM UTC· resolved Oct 30, 2025, 12:12 AM UTC
- investigating Oct 29, 2025, 05:13 PM UTC
Due to the current Microsoft outage, customers could be experiencing degraded performance in the purchase flow as well as with other services. Mainly, client-side code that can be affected by the outage. We will keep an eye on the status from Microsoft and provide updates accordingly.
- identified Oct 29, 2025, 06:32 PM UTC
Microsoft status page indicates they have identified the issue for their outage and are implementing a fix: "We have initiated the deployment of our 'last known good' configuration. This is expected to be fully deployed in about 30 minutes, after which customers will start to see initial signs of recovery. Once this is completed, the next stage is to start to recover nodes while we route traffic through these healthy nodes."
- monitoring Oct 29, 2025, 07:49 PM UTC
Microsoft posted an update at 3:18 PM ET. They state that its deployment is now completed, successfully, and that "full mitigation" should arrive within the next four hours as they continue to recover nodes.
- resolved Oct 30, 2025, 12:12 AM UTC
We are resolving this issue. We are showing from Microsoft that they are operating at 98% availability with their services. Preliminary root cause: A problematic configuration change was applied to a portion of Azure infrastructure.
Minor October 27, 2025 Retail Website - User Accounts 4h 18m Retail Sites / Sales
Started Oct 27, 2025, 01:44 PM UTC· resolved Oct 27, 2025, 06:02 PM UTC
- investigating Oct 27, 2025, 01:44 PM UTC
We are investigating an issue impacting the ability for retail customers to access their accounts. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
- identified Oct 27, 2025, 02:10 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 27, 2025, 05:22 PM UTC
Thank you for your patience. We are upgrading the status of affected components to operational as performance has recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
- resolved Oct 27, 2025, 06:02 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Minor October 24, 2025 Performance Degraded 3h 10m Inventory Availability & Pricing, Retail Sites / Sales, Broker Software, Network Infrastructure and 1 more
Started Oct 24, 2025, 01:31 PM UTC· resolved Oct 24, 2025, 04:42 PM UTC
- identified Oct 24, 2025, 01:31 PM UTC
Please be advised that we are currently experiencing degraded performance which may lead to slow response times or timeouts. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
- identified Oct 24, 2025, 02:51 PM UTC
Please be aware that we are currently experiencing a major outage as conditions have worsened. Our teams are activing looking into the issues.
- identified Oct 24, 2025, 03:00 PM UTC
We have identified and applied a fix and will be monitoring the systems to ensure they have fully recovered. For further details, check the status of this incident via status.ticketnetwork.com.
- monitoring Oct 24, 2025, 03:31 PM UTC
Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine there is no risk of a re-occurrence.
- resolved Oct 24, 2025, 04:42 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Minor October 23, 2025 Maps Performance Degraded 1h 24m Retail Sites / Sales
Started Oct 23, 2025, 01:22 PM UTC· resolved Oct 23, 2025, 02:46 PM UTC
- investigating Oct 23, 2025, 01:22 PM UTC
We are investigating an issue impacting the users ability to sign in to Retail User Accounts system. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
- monitoring Oct 23, 2025, 02:15 PM UTC
Thank you for your patience. We have applied a fix and are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
- resolved Oct 23, 2025, 02:46 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Major October 20, 2025 Reporting Delays 4h 50m Data Platform / Reporting
Started Oct 20, 2025, 03:06 PM UTC· resolved Oct 20, 2025, 07:57 PM UTC
- identified Oct 20, 2025, 03:06 PM UTC
The current outage with aspects of AWS is causing downstream affects on external data reporting to clients as well as our Backstage web platform. We will continue to monitor the situation with AWS and update here accordingly.
- identified Oct 20, 2025, 04:28 PM UTC
We continue to troubleshoot possible workarounds with our data reporting per the AWS outage. We'll continue to post updates. Regarding our Backstage platform, a temporary workaround has been implemented to avoid the service which has the AWS dependency in order to avoid the AWS outages.
- resolved Oct 20, 2025, 07:57 PM UTC
This incident has been resolved. External data reporting is now up-to-date.
Minor September 16, 2025 Broker API / POSNext performance Degraded 1h 30m Broker Software, Other
Started Sep 16, 2025, 12:45 PM UTC· resolved Sep 16, 2025, 02:15 PM UTC
- investigating Sep 16, 2025, 12:45 PM UTC
We are investigating an issue impacting the performance of our Broker APIs and POSNext. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
- monitoring Sep 16, 2025, 01:14 PM UTC
Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
- resolved Sep 16, 2025, 02:15 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Minor August 29, 2025 POS11 / POS API Performance Degraded 1h 27m Broker Software
Started Aug 29, 2025, 01:49 PM UTC· resolved Aug 29, 2025, 03:16 PM UTC
- investigating Aug 29, 2025, 01:49 PM UTC
We are investigating an issue impacting POS11 and POS API users. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
- identified Aug 29, 2025, 02:06 PM UTC
Thank you for your patience. We have identified the root cause of this incident and our engineers are actively executing a fix. Kindly check the status of this incident via status.ticketnetwork.com, while we work on restoring services back to normal. We will provide updates as more information becomes available.
- monitoring Aug 29, 2025, 02:08 PM UTC
We have applied the fix and are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
- resolved Aug 29, 2025, 03:16 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Notice July 15, 2025 Payment Processing Delays 17m Retail Sites / Sales
Started Jul 15, 2025, 05:27 PM UTC· resolved Jul 15, 2025, 05:45 PM UTC
- investigating Jul 15, 2025, 05:27 PM UTC
Please be advised that we are currently experiencing an issue which may cause delays in our ability to process payments. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
- resolved Jul 15, 2025, 05:45 PM UTC
Root cause found. Incident has been resolved
Minor May 19, 2025 Checkout Degraded Performance and Possible Payment Processing Delays 13h 25m Retail Sites / Sales, Braintree United States Processing, Braintree PayPal Processing, Braintree Gateway API
Started May 19, 2025, 01:51 AM UTC· resolved May 19, 2025, 03:16 PM UTC
- investigating May 19, 2025, 01:51 AM UTC
Please be advised that we are currently experiencing an issue which may cause latency and timeouts in checkout, and may delay in our ability to process payments. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
- monitoring May 19, 2025, 12:43 PM UTC
Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
- resolved May 19, 2025, 03:16 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Minor April 4, 2025 Performance Degraded 1h 28m Other
Started Apr 04, 2025, 12:48 PM UTC· resolved Apr 04, 2025, 02:17 PM UTC
- investigating Apr 04, 2025, 12:48 PM UTC
Please be advised that we are currently experiencing degraded performance for a small portion of API traffic, which may lead to slow response times, timeouts, or errors. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
- identified Apr 04, 2025, 01:16 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 04, 2025, 01:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 04, 2025, 02:17 PM UTC
This incident has been resolved.
Notice February 6, 2025 Data Processing Delays for some Inventory Availability and Pricing 7h 27m Inventory Availability & Pricing
Started Feb 06, 2025, 02:22 PM UTC· resolved Feb 06, 2025, 09:50 PM UTC
- investigating Feb 06, 2025, 02:22 PM UTC
We are experiencing lag in our data processing infrastructure which may cause delays in processing price changes and updates to specific inventory availability.
- identified Feb 06, 2025, 03:39 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 06, 2025, 05:18 PM UTC
We have addressed the issues at hand and are now in the process of reviewing and re-posting fresh inventory availability and price changes for the specific inventory related to this incident.
- resolved Feb 06, 2025, 09:50 PM UTC
This incident has been resolved.
Notice January 6, 2025 Reporting Delays 4h 55m Data Platform / Reporting
Started Jan 06, 2025, 02:49 PM UTC· resolved Jan 06, 2025, 07:45 PM UTC
- investigating Jan 06, 2025, 02:49 PM UTC
We are currently experiencing reporting delays due to connectivity issues in our data center. The issue has been identified and is being troubleshooted with our data center. We will keep this page posted with updates.
- monitoring Jan 06, 2025, 03:45 PM UTC
We have been experiencing reporting delays due to connectivity issues with our data center. The issue has been resolved/stabilized but we are in the process of validating and if need be, will failover to secondary. We will continue to keep you posted.
- resolved Jan 06, 2025, 07:45 PM UTC
Data is flowing near real time to the external warehouse again. We will still be monitoring and provide additional updates if necessary. Otherwise this incident can be considered resolved. Thank you for your patience throughout.
Minor November 5, 2024 Reporting Delays 37m Data Platform / Reporting
Started Nov 05, 2024, 03:27 PM UTC· resolved Nov 05, 2024, 04:04 PM UTC
- investigating Nov 05, 2024, 03:27 PM UTC
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system is being troubleshooted. Updates on timing of data catching up will be posted here.
- identified Nov 05, 2024, 03:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 05, 2024, 03:57 PM UTC
A fix has been implemented. Data is in the process of catching up to current.
- resolved Nov 05, 2024, 04:04 PM UTC
Data is caught up.