TicketNetwork experienced a minor incident on October 24, 2025 affecting Inventory Availability & Pricing and Retail Sites / Sales and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 24, 2025, 01:31 PM UTC
Please be advised that we are currently experiencing degraded performance which may lead to slow response times or timeouts. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
- identified Oct 24, 2025, 02:51 PM UTC
Please be aware that we are currently experiencing a major outage as conditions have worsened. Our teams are activing looking into the issues.
- identified Oct 24, 2025, 03:00 PM UTC
We have identified and applied a fix and will be monitoring the systems to ensure they have fully recovered. For further details, check the status of this incident via status.ticketnetwork.com.
- monitoring Oct 24, 2025, 03:31 PM UTC
Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine there is no risk of a re-occurrence.
- resolved Oct 24, 2025, 04:42 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.