TicketNetwork experienced a minor incident on February 10, 2026 affecting Retail Sites / Sales, lasting 1h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 10, 2026, 09:27 PM UTC
AWS Cloudfront is currently experiencing an issue with increased error and latency rate, which is affecting some of our components downstream, including Backstage. We will continue to monitor and update as more information becomes available.
- identified Feb 10, 2026, 09:30 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 10, 2026, 09:58 PM UTC
Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
- resolved Feb 10, 2026, 11:14 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.