TicketNetwork incident

Retail Website performance

Minor Resolved View vendor source →
Started
Feb 10, 2026, 09:27 PM UTC
Resolved
Feb 10, 2026, 11:14 PM UTC
Duration
1h 46m
Detected by Pingoru
Feb 10, 2026, 09:27 PM UTC

Affected components

Retail Sites / Sales

Update timeline

  1. identified Feb 10, 2026, 09:27 PM UTC

    AWS Cloudfront is currently experiencing an issue with increased error and latency rate, which is affecting some of our components downstream, including Backstage. We will continue to monitor and update as more information becomes available.

  2. identified Feb 10, 2026, 09:30 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Feb 10, 2026, 09:58 PM UTC

    Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.

  4. resolved Feb 10, 2026, 11:14 PM UTC

    This incident has been resolved. Please reach out to our support teams to report any problems or concerns.

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