TicketNetwork experienced a minor incident on October 27, 2025 affecting Retail Sites / Sales, lasting 4h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 27, 2025, 01:44 PM UTC
We are investigating an issue impacting the ability for retail customers to access their accounts. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
- identified Oct 27, 2025, 02:10 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 27, 2025, 05:22 PM UTC
Thank you for your patience. We are upgrading the status of affected components to operational as performance has recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
- resolved Oct 27, 2025, 06:02 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.