TicketNetwork experienced a minor incident on October 23, 2025 affecting Retail Sites / Sales, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 23, 2025, 01:22 PM UTC
We are investigating an issue impacting the users ability to sign in to Retail User Accounts system. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
- monitoring Oct 23, 2025, 02:15 PM UTC
Thank you for your patience. We have applied a fix and are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
- resolved Oct 23, 2025, 02:46 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.