TicketNetwork experienced a major incident on October 20, 2025 affecting Data Platform / Reporting, lasting 4h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 03:06 PM UTC
The current outage with aspects of AWS is causing downstream affects on external data reporting to clients as well as our Backstage web platform. We will continue to monitor the situation with AWS and update here accordingly.
- identified Oct 20, 2025, 04:28 PM UTC
We continue to troubleshoot possible workarounds with our data reporting per the AWS outage. We'll continue to post updates. Regarding our Backstage platform, a temporary workaround has been implemented to avoid the service which has the AWS dependency in order to avoid the AWS outages.
- resolved Oct 20, 2025, 07:57 PM UTC
This incident has been resolved. External data reporting is now up-to-date.