TicketNetwork incident

Signature Site - Retail Website performance

Major Resolved View vendor source →

TicketNetwork experienced a major incident on April 20, 2026 affecting Retail Sites / Sales, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 06:15 PM UTC
Resolved
Apr 20, 2026, 06:59 PM UTC
Duration
44m
Detected by Pingoru
Apr 20, 2026, 06:15 PM UTC

Affected components

Retail Sites / Sales

Update timeline

  1. investigating Apr 20, 2026, 06:15 PM UTC

    We are investigating an issue impacting the performance of our our Signature Site platform, impacting some retail websites. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.

  2. monitoring Apr 20, 2026, 06:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 20, 2026, 06:59 PM UTC

    This incident has been resolved. Please reach out to our support teams to report any problems or concerns.