TicketNetwork experienced a minor incident on September 18, 2026 affecting Retail Sites / Sales and Broker Software and 1 more component, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2026, 12:52 PM UTC
Please be advised that we are currently experiencing degraded performance which may lead to slow response times or timeouts. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
- identified Sep 18, 2026, 12:54 PM UTC
Thank you for your patience. We have identified the root cause of this incident and our engineers are actively executing a fix. Kindly check the status of this incident via status.ticketnetwork.com, while we work on restoring services back to normal. We will provide updates as more information becomes available.
- monitoring Sep 18, 2026, 01:03 PM UTC
Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
- resolved Sep 18, 2026, 01:09 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.