Thought Industries Outage History

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Thought Industries had 20 outages in the last 2 years totaling 53h 59m of downtime — averaging 0.8 incidents per month.

There were 20 Thought Industries outages since October 6, 2025 totaling 53h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.thoughtindustries.com

Minor August 26, 2026

JWT SSO sign-in failures

Detected by Pingoru
Aug 26, 2026, 10:01 PM UTC
Resolved
Aug 27, 2026, 02:33 AM UTC
Duration
4h 32m
Affected: US - PlatformEU - Platform
Timeline · 3 updates
  1. identified Aug 26, 2026, 10:01 PM UTC

    We are aware that some customers using JWT SSO may be unable to sign in. Affected users receive a sign-in error instead of being logged in. This only affects JWT SSO, including JWT used for embed page or embed widget sign-in. SAML 2.0 and OpenID Connect are not affected. The issue occurs when the JWT payload sends the iat (issued-at) claim as a quoted string rather than a number.

  2. monitoring Aug 26, 2026, 11:37 PM UTC

    A fix is in the process of being deployed and we are monitoring the results.

  3. resolved Aug 27, 2026, 02:33 AM UTC

    The incident with JWT SSO logins has been resolved.

Read the full incident report →

Minor July 29, 2026

Cloudflare Errors

Detected by Pingoru
Jul 29, 2026, 05:50 PM UTC
Resolved
Jul 29, 2026, 05:59 PM UTC
Duration
9m
Affected: US - Platform
Timeline · 4 updates
  1. identified Jul 29, 2026, 05:50 PM UTC

    We've identified and are resolving an issue causing Cloudflare errors for certain instances in the US region.

  2. identified Jul 29, 2026, 05:50 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jul 29, 2026, 05:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 29, 2026, 05:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 18, 2026

Reporting - Delayed Data in Content & Course Action Reports

Detected by Pingoru
Jul 18, 2026, 04:00 PM UTC
Resolved
Jul 18, 2026, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 20, 2026, 04:47 PM UTC

    Between July 18 and July 20, 2026, some Content Action and Course Action reports in US-hosted environments did not display the most recent activity. This was caused by a temporary interruption in the pipeline that feeds our reporting system. EU-hosted environments were not affected. No data was lost — all activity continued to be captured and stored throughout the incident. The issue has been resolved, and affected reports have been updated to reflect the missing data.

Read the full incident report →

Notice June 19, 2026

US Outage

Detected by Pingoru
Jun 19, 2026, 08:43 PM UTC
Resolved
Jun 19, 2026, 08:43 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 19, 2026, 08:43 PM UTC

    The US region experienced a 20 minute service interruption between 1:10 and 1:30 PM PST when a EU-focused configuration change temporarily impacted a role used by the US database connection layer, causing a brief period of database connection errors. The permission was restored and connectivity recovered. A permanent fix has been applied isolating these permissions and the issue is resolved.

Read the full incident report →

Critical April 29, 2026

Cloudflare Outage

Detected by Pingoru
Apr 29, 2026, 04:25 AM UTC
Resolved
Apr 29, 2026, 05:12 AM UTC
Duration
47m
Affected: US - PlatformEU - Platform
Timeline · 3 updates
  1. investigating Apr 29, 2026, 04:25 AM UTC

    We have detected and are investigating a Cloudflare-related issue.

  2. investigating Apr 29, 2026, 05:01 AM UTC

    We are working with Cloudflare support to resolve this issue.

  3. resolved Apr 29, 2026, 05:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 18, 2026

US and EU instances can't be accessed

Detected by Pingoru
Mar 18, 2026, 05:07 PM UTC
Resolved
Mar 18, 2026, 06:57 PM UTC
Duration
1h 49m
Affected: US - PlatformEU - Platform
Timeline · 6 updates
  1. investigating Mar 18, 2026, 05:07 PM UTC

    We’re aware of an issue that’s currently affecting access to the platform. Our Engineering team is reviewing the situation and working diligently to resolve it. Updates will be posted here as they become available.

  2. identified Mar 18, 2026, 05:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 18, 2026, 05:49 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Mar 18, 2026, 06:16 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Mar 18, 2026, 06:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 18, 2026, 06:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 16, 2026

Slow load times in US instance

Detected by Pingoru
Mar 16, 2026, 01:29 PM UTC
Resolved
Mar 16, 2026, 03:38 PM UTC
Duration
2h 9m
Affected: US - Platform
Timeline · 8 updates
  1. investigating Mar 16, 2026, 01:29 PM UTC

    We are currently investigating this issue.

  2. identified Mar 16, 2026, 01:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 16, 2026, 01:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Mar 16, 2026, 01:51 PM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Mar 16, 2026, 02:50 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Mar 16, 2026, 03:21 PM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Mar 16, 2026, 03:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Mar 16, 2026, 03:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 3, 2026

SCORM outage in US region

Detected by Pingoru
Mar 03, 2026, 03:10 PM UTC
Resolved
Mar 03, 2026, 04:57 PM UTC
Duration
1h 46m
Affected: US - Platform
Timeline · 4 updates
  1. investigating Mar 03, 2026, 03:10 PM UTC

    We are currently investigating the issue

  2. identified Mar 03, 2026, 04:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 03, 2026, 04:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 03, 2026, 04:57 PM UTC

    Incident has been resolved

Read the full incident report →

Minor February 16, 2026

Background jobs are non-functional

Detected by Pingoru
Feb 16, 2026, 11:58 AM UTC
Resolved
Feb 16, 2026, 12:17 PM UTC
Duration
18m
Affected: US - PlatformEU - Platform
Timeline · 5 updates
  1. investigating Feb 16, 2026, 11:58 AM UTC

    We are currently investigating this issue.

  2. identified Feb 16, 2026, 11:59 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 16, 2026, 11:59 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 16, 2026, 12:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 16, 2026, 12:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 12, 2026

Scorm Outage

Detected by Pingoru
Feb 12, 2026, 01:29 PM UTC
Resolved
Feb 12, 2026, 05:49 PM UTC
Duration
4h 19m
Affected: EU - Platform
Timeline · 6 updates
  1. investigating Feb 12, 2026, 01:29 PM UTC

    We have detected and are investigating a SCORM issue in the EU region.

  2. investigating Feb 12, 2026, 02:24 PM UTC

    We are continuing to investigate the issue.

  3. identified Feb 12, 2026, 03:06 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 12, 2026, 03:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. investigating Feb 12, 2026, 04:21 PM UTC

    There are still some SCORM issues in the EU region. Continuing to investigate.

  6. resolved Feb 12, 2026, 05:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 12, 2026

Rustici SCORM Outage

Detected by Pingoru
Feb 12, 2026, 01:54 AM UTC
Resolved
Feb 12, 2026, 02:50 AM UTC
Duration
56m
Affected: US - Platform
Timeline · 3 updates
  1. investigating Feb 12, 2026, 01:54 AM UTC

    We have detected and are investigating a Rustici SCORM issue in the US region.

  2. monitoring Feb 12, 2026, 02:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 12, 2026, 02:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 20, 2026

Broken images across the site

Detected by Pingoru
Jan 20, 2026, 09:40 AM UTC
Resolved
Jan 20, 2026, 12:57 PM UTC
Duration
3h 17m
Affected: US - PlatformEU - Platform
Timeline · 5 updates
  1. identified Jan 20, 2026, 09:40 AM UTC

    The issue has been identified and we are working on fixing it.

  2. identified Jan 20, 2026, 10:34 AM UTC

    We are continuing to work on a fix for this issue. Also, apart from broken images, all other functionality is still working as expected.

  3. identified Jan 20, 2026, 11:37 AM UTC

    We are continuing to work on a fix for this issue. Also, apart from broken images, all other functionality is still working as expected.

  4. monitoring Jan 20, 2026, 12:24 PM UTC

    A fix has been implemented and we are monitoring the platform.

  5. resolved Jan 20, 2026, 12:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 10, 2025

Issue viewing PDFs

Detected by Pingoru
Dec 10, 2025, 06:52 PM UTC
Resolved
Dec 10, 2025, 08:35 PM UTC
Duration
1h 43m
Affected: US - PlatformEU - Platform
Timeline · 3 updates
  1. investigating Dec 10, 2025, 06:52 PM UTC

    We are aware of an issue for learners viewing PDFs in the Thought Industries Platform and are working on a resolution.

  2. investigating Dec 10, 2025, 06:58 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 10, 2025, 08:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 3, 2025

503 Errors

Detected by Pingoru
Dec 03, 2025, 11:30 PM UTC
Resolved
Dec 04, 2025, 01:30 AM UTC
Duration
2h
Timeline · 1 update
  1. resolved Dec 04, 2025, 02:37 AM UTC

    Between 5:30 PM and 5:50 PM PST platform monitoring detected a third period of elevated 503 errors that self-resolved. We have deployed further changes to mitigate the issue and are monitoring the results.

Read the full incident report →

Minor November 18, 2025

Cloudflare outage affecting some customers

Detected by Pingoru
Nov 18, 2025, 12:04 PM UTC
Resolved
Nov 18, 2025, 06:34 PM UTC
Duration
6h 29m
Affected: US - PlatformEU - Platform
Timeline · 6 updates
  1. investigating Nov 18, 2025, 12:04 PM UTC

    Cloudflare is aware of, and investigating an issue which potentially impacts multiple customers. Some Thought Industries customers are impacted.

  2. investigating Nov 18, 2025, 12:52 PM UTC

    Cloudflare issues still persist. Cloudflare are continuing to investigate: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  3. investigating Nov 18, 2025, 02:00 PM UTC

    Cloudlfare issues still persist. Cloudlfare has indentified the issue and a fix is being implemented. Cloudlfare are continuing working on restoring service for application services customers. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  4. monitoring Nov 18, 2025, 03:12 PM UTC

    A fix has been implemented by Cloudflare and they believe the incident to be resolved, however they are continuing to monitor. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  5. monitoring Nov 18, 2025, 06:22 PM UTC

    Cloudflare is reporting their services are now operating normally. We will continue to monitor for any further issues with the Thought Industries platform.

  6. resolved Nov 18, 2025, 06:34 PM UTC

    Cloudflare services are now operating normally and the impact to Thought Industries is resolved.

Read the full incident report →

Minor October 30, 2025

Oct 30, 2025 Incident

Detected by Pingoru
Oct 30, 2025, 04:03 PM UTC
Resolved
Oct 30, 2025, 05:25 PM UTC
Duration
1h 21m
Affected: US - Platform
Timeline · 4 updates
  1. investigating Oct 30, 2025, 04:03 PM UTC

    We’re aware of an issue that’s currently affecting parts of the platform. Our Engineering team is reviewing the situation and working diligently to resolve it. Updates will be posted here as they become available.

  2. investigating Oct 30, 2025, 04:34 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 30, 2025, 05:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 30, 2025, 05:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 27, 2025

Oct 27, 2025 Incident

Detected by Pingoru
Oct 27, 2025, 07:15 PM UTC
Resolved
Oct 27, 2025, 10:43 PM UTC
Duration
3h 27m
Affected: US - Platform
Timeline · 3 updates
  1. investigating Oct 27, 2025, 07:15 PM UTC

    We’re aware of an issue that’s currently affecting parts of the platform. Our Engineering team is reviewing the situation and working diligently to resolve it. Updates will be posted here as they become available.

  2. investigating Oct 27, 2025, 07:20 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 27, 2025, 10:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025

AWS global outage affecting multiple services since 6AM UTC on 20/10/2025

Detected by Pingoru
Oct 20, 2025, 02:24 PM UTC
Resolved
Oct 21, 2025, 07:39 AM UTC
Duration
17h 14m
Affected: US - PlatformEU - Platform
Timeline · 4 updates
  1. investigating Oct 20, 2025, 02:24 PM UTC

    AWS global outage affecting multiple services since GMT 8AM this morning

  2. identified Oct 20, 2025, 02:24 PM UTC

    AWS global outage affecting multiple services

  3. identified Oct 20, 2025, 11:33 PM UTC

    AWS is reporting that the underlying cause has been resolved and all services are currently in the process of backfilling. Reporting remains impacted by the outage.

  4. resolved Oct 21, 2025, 07:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 6, 2025

Degraded performance in EU

Detected by Pingoru
Oct 06, 2025, 08:47 AM UTC
Resolved
Oct 06, 2025, 09:39 AM UTC
Duration
52m
Affected: EU - Platform
Timeline · 7 updates
  1. investigating Oct 06, 2025, 08:47 AM UTC

    We are currently investigating this issue.

  2. identified Oct 06, 2025, 08:56 AM UTC

    No specific cause, just intermittent slowness.

  3. monitoring Oct 06, 2025, 08:56 AM UTC

    Platform is stable again. Continuing to monitor

  4. investigating Oct 06, 2025, 09:00 AM UTC

    Some parts of the site are still slow. Investigating.

  5. identified Oct 06, 2025, 09:23 AM UTC

    Possible issue with caching, but mostly transient.

  6. monitoring Oct 06, 2025, 09:23 AM UTC

    Platform is stable again. Continuing to monitor

  7. resolved Oct 06, 2025, 09:39 AM UTC

    This incident has been resolved.

Read the full incident report →