Is The Lookout Way down?
Last checked 6h agoNo incidents right now.
The Lookout Way is operational right now. Last checked 6h ago; the most recent incident resolved 5d ago.
Real-time The Lookout Way status, recent outages, and incident history: pulled directly from The Lookout Way's official status page at status.thelookoutapp.com every 5 minutes. Pingoru tracks 3 The Lookout Way services and has captured 11 incidents in the last 90 days (96.67% uptime). Get email, Slack, Discord, or webhook alerts the moment The Lookout Way reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Analytics and BYOBI
Timeline · 3 updates
- identified · Sep 30, 2026, 04:00 AM UTC
We are aware of an issue affecting Analytics data freshness. We can confirm the last successful update was 2026-09-29 14:50 AEST. The issue has been identified. Engineers are actively working on restoring affected processes.
- monitoring · Sep 30, 2026, 04:31 AM UTC
The issue with the Analytics pipeline has been resolved. A manual refresh of data has been initiated, we expect recovery of Analytics data freshness within the next couple of hours.
- resolved · Sep 30, 2026, 06:13 AM UTC
Analytics and BYOBI data has been refreshed successfully.
Latest: Analytics and BYOBI data has been refreshed successfully.
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- Platform
Timeline · 3 updates
- investigating · Sep 30, 2026, 03:13 AM UTC
We are aware of an issue affecting Lookout uptime, resulting in request timeouts. Active investigation is underway.
- monitoring · Sep 30, 2026, 03:19 AM UTC
A recent database configuration change has been revised. We're monitoring the gradual recovery of active servers.
- resolved · Sep 30, 2026, 03:23 AM UTC
This incident has been resolved. Last related request failure was observed at 13:20 AEST.
Latest: This incident has been resolved. Last related request failure was observed at 13:20 AEST.
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- Analytics and BYOBI
Timeline · 4 updates
- investigating · Sep 21, 2026, 05:24 AM UTC
We are investigating an issue with Lookout Analytics and have put it in maintenance mode. The rest of the platform is available.
- identified · Sep 21, 2026, 05:38 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring · Sep 21, 2026, 06:00 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Sep 21, 2026, 06:34 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Third-party integrations
Timeline · 3 updates
- identified · Sep 12, 2026, 11:13 PM UTC
Services Australia's systems have been responding intermittently this morning. We've stopped this morning's remaining sync. The sync will run again tonight, and figures will update then. We'll post another update here if anything changes.
- monitoring · Sep 14, 2026, 01:21 AM UTC
Services Australia API is still responding intermittently when syncing membership data. We are putting measures in place to ensure that failed requests will retry in a timely manner and are expecting the sync to complete as normal overnight.
- resolved · Sep 14, 2026, 08:30 PM UTC
Services Australia have confirmed their API became fully operational again yesterday, and the overnight sync completed successfully.
Latest: Services Australia have confirmed their API became fully operational again yesterday, and the overnight sync completed successfully.
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- Platform
Timeline · 4 updates
- identified · Sep 07, 2026, 01:08 AM UTC
We’ve identified an issue causing the Files page on a member’s record to time out. We're currently implementing a fix.
- monitoring · Sep 07, 2026, 03:14 AM UTC
A fix has been implemented and we're now monitoring the performance. The Member's files page should no longer time out.
- monitoring · Sep 07, 2026, 03:40 AM UTC
We haven't had any further time outs on the Member's files page. This incident has been resolved.
- resolved · Sep 07, 2026, 04:20 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Incident record
Since October 2026 · Statuspage by Atlassian · 3 components checked every 5 minutesThe longest incident in the last year, Support at Home Go Live Weekend 1st 2nd November on October 31, 2025, ran for 5 days. 15 maintenance windows announced in the same period.
Most affected components, last 12 months
- Platform14
- Analytics and BYOBI4
- Third-party integrations3
Latest incidents
- Analytics data delays
We are aware of an issue affecting Analytics data freshness. We can confirm the last successful update was 2026-09-29 14:50 AEST. The issue has been…
- Application timeouts
We are aware of an issue affecting Lookout uptime, resulting in request timeouts. Active investigation is underway.
- Lookout Analytics unavailable
We are investigating an issue with Lookout Analytics and have put it in maintenance mode. The rest of the platform is available.
- Analytics data delays ResolvedStarted Sep 30, 2026, 04:00 AM UTC · Resolved Sep 30, 2026, 06:13 AM UTC · 2h 12m
- Application timeouts ResolvedStarted Sep 30, 2026, 03:13 AM UTC · Resolved Sep 30, 2026, 03:23 AM UTC · 10m
- Lookout Analytics unavailable ResolvedStarted Sep 21, 2026, 05:24 AM UTC · Resolved Sep 21, 2026, 06:34 AM UTC · 1h 9m
- Delayed Services Australia data sync ResolvedStarted Sep 12, 2026, 11:13 PM UTC · Resolved Sep 14, 2026, 08:30 PM UTC · 1d 21h
- Errors loading a member's Files page ResolvedStarted Sep 07, 2026, 01:08 AM UTC · Resolved Sep 07, 2026, 04:20 AM UTC · 3h 11m