The Lookout Way incident

Analytics data delays

Resolved after 2 hours 12 minutes, affecting Analytics and BYOBI, on September 30, 2026.

monitoring Sep 30, 2026, 04:31 AM UTC

The issue with the Analytics pipeline has been resolved. A manual refresh of data has been initiated, we expect recovery of Analytics data freshness within the next couple of hours.

Started
Sep 30, 2026, 04:00 AM UTC
Resolved
Sep 30, 2026, 06:13 AM UTC
Duration
2h 12m
Detected by Pingoru
Sep 30, 2026, 04:00 AM UTC

Affected components

Analytics and BYOBI

Update timeline

  1. identified Sep 30, 2026, 04:00 AM UTC

    We are aware of an issue affecting Analytics data freshness. We can confirm the last successful update was 2026-09-29 14:50 AEST. The issue has been identified. Engineers are actively working on restoring affected processes.

  2. monitoring Sep 30, 2026, 04:31 AM UTC

    The issue with the Analytics pipeline has been resolved. A manual refresh of data has been initiated, we expect recovery of Analytics data freshness within the next couple of hours.

  3. resolved Sep 30, 2026, 06:13 AM UTC

    Analytics and BYOBI data has been refreshed successfully.

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