The Lookout Way incident

Application timeouts

Resolved after 10 minutes, affecting Platform, on September 30, 2026.

resolved Sep 30, 2026, 03:23 AM UTC

This incident has been resolved. Last related request failure was observed at 13:20 AEST.

Started
Sep 30, 2026, 03:13 AM UTC
Resolved
Sep 30, 2026, 03:23 AM UTC
Duration
10m
Detected by Pingoru
Sep 30, 2026, 03:13 AM UTC

Affected components

Platform

Update timeline

  1. investigating Sep 30, 2026, 03:13 AM UTC

    We are aware of an issue affecting Lookout uptime, resulting in request timeouts. Active investigation is underway.

  2. monitoring Sep 30, 2026, 03:19 AM UTC

    A recent database configuration change has been revised. We're monitoring the gradual recovery of active servers.

  3. resolved Sep 30, 2026, 03:23 AM UTC

    This incident has been resolved. Last related request failure was observed at 13:20 AEST.

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