Resolved after 3 hours 11 minutes, affecting Platform, on September 7, 2026.
We haven't had any further time outs on the Member's files page. This incident has been resolved.
Affected components
Platform
Update timeline
- identified Sep 07, 2026, 01:08 AM UTC
We’ve identified an issue causing the Files page on a member’s record to time out. We're currently implementing a fix.
- monitoring Sep 07, 2026, 03:14 AM UTC
A fix has been implemented and we're now monitoring the performance. The Member's files page should no longer time out.
- monitoring Sep 07, 2026, 03:40 AM UTC
We haven't had any further time outs on the Member's files page. This incident has been resolved.
- resolved Sep 07, 2026, 04:20 AM UTC
This incident has been resolved.
Your product runs on more than The Lookout Way
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services