Teaching Strategies Outage History

Users may currently experience degraded performance. We will provide updates as we receive them.

Users may experience issues sending text messages in Tadpoles. We will provide updates as they become available.

Users may currently be unable to access and manage their ReadyRosie classrooms. We will provide updates as we receive them.

Users may currently experience degraded performance in the Teach area of the Smart Teach platform. We will provide updates as we receive them.

Users may currently experience degraded performance in the Teach area of the Smart Teach platform. We will provide updates as we receive them.

Some users are experiencing degraded performance with Tadpoles and the mobile apps. We are currently investigating the root cause of the issue and will provide more information as soon as possible.

Investigating - We are currently investigating an issue preventing the most up-to-date information from appearing on the Child Profile page and Reports. Please be assured that all underlying data is entirely safe, secure, and has not been lost. Our engineering team is actively working on a fix to restore real-time data visibility as quickly as possible. We understand the critical nature of this data during the back-to-school transition and sincerely appreciate your patience.

From Friday at 10:00 p.m. CT through approximately Monday at 9:00 a.m. CT, Admin Reports data may not refresh while we complete planned platform maintenance. Existing report data will remain available. We appreciate your patience as regular updates are restored

We are experiencing an issue preventing data from appearing on Administrator Reports. Your underlying data is safe and has not been lost. Our engineering team is working on a fix as soon as possible.

We are investigating an issue affecting the ReadyRosie Admin Dashboard following the 2026–27 school-year rollover. Some customers may be unable to load the Admin Dashboard. Customers who can access it may see incomplete or inaccurate current school-year information, including reporting metrics. To protect data integrity while we restore service, school-year updates are temporarily unavailable. We expect to resolve this issue by the end of the week and will provide updates as progress continues.

We are continuing to investigate this issue.

Smart Suggestions are temporarily unavailable. We are actively working on a fix and appreciate your patience.

We are aware of intermittent issues affecting ReadyRosie and are actively investigating the root cause. While core functionality remains available, some users may experience formatting issues. We will share additional updates as soon as they become available.

Some requests to Tadpoles are intermittently failing. We are currently investigating the root cause of the issue and will provide more information as soon as possible.

Users are unable to access SmartSuggestions. We are currently investigating the root cause of the issue and will provide more information as soon as possible.

Some users are experiencing issues accessing Teach due to internal org network configurations. We are currently investigating the root cause of the issue and will provide more information as soon as possible.

Users are unable to access Assess. We are currently investigating the root cause of the issue and will provide more information as soon as possible.

We are currently investigating an issue affecting the Teach area of SmartTeach. We are actively working to identify the root cause and will provide an update as soon as more information is available.

We are currently investigating an issue preventing emails from being sent via Tadpoles and the Engage area of SmartTeach (sharing via email). Customers may be unable to send new emails through these features at this time. We are actively working to identify the root cause and will provide an update as soon as more information is available.

SmartTeach is experiencing delays in updating changes to child records. Changes will be delays in reflecting in other areas such as Assess, Finch, and Reports, but are not lost. Please know that all your data changes will be made. We expect all processing to be updated by 8pm ET.

Users are unable to access Tadpoles and other our mobile applications. We are currently investigating the root cause of the issue and will provide more information as soon as possible.

The Assess area of SmartTeach is experiencing issues and delays in data processing for a subset of customers. We are currently investigating the root cause of the issue and will provide more information as soon as possible.

A subset of SSO users on the SmartTeach and Finch mobile apps are experiencing login issues. We are investigating and will provide updates as they become available. The web versions of these applications remain available and are not impacted.

Users are currently unable to log in to ReadyRosie. We are investigating the root cause of the issue and will provide more information as soon as possible.