Teaching Strategies incident
Performance Degradation: Child Profile & Reports Data Display
Resolved after 5 hours 21 minutes, affecting Assess Area and Report Area, on August 31, 2026.
Investigating - We are currently investigating an issue preventing the most up-to-date information from appearing on the Child Profile page and Reports. Please be assured that all underlying data is entirely safe, secure, and has not been lost. Our engineering team is actively working on a fix to restore real-time data visibility as quickly as possible. We understand the critical nature of this data during the back-to-school transition and sincerely appreciate your patience.
Affected components
Update timeline
- investigating Aug 31, 2026, 07:05 PM UTC
Investigating - We are currently investigating an issue preventing the most up-to-date information from appearing on the Child Profile page and Reports. Please be assured that all underlying data is entirely safe, secure, and has not been lost. Our engineering team is actively working on a fix to restore real-time data visibility as quickly as possible. We understand the critical nature of this data during the back-to-school transition and sincerely appreciate your patience.
- resolved Sep 01, 2026, 12:27 AM UTC
This incident has been resolved.
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