Teaching Strategies incident

Tadpoles and Mobile Performance Degradation

Resolved after 3 hours 22 minutes, affecting SmartTeach Mobile and Finch Mobile, on September 8, 2026.

monitoring Sep 08, 2026, 02:58 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 08, 2026, 02:14 PM UTC
Resolved
Sep 08, 2026, 05:36 PM UTC
Duration
3h 22m
Detected by Pingoru
Sep 08, 2026, 02:14 PM UTC

Affected components

SmartTeach MobileFinch Mobile

Update timeline

  1. investigating Sep 08, 2026, 02:14 PM UTC

    Some users are experiencing degraded performance with Tadpoles and the mobile apps. We are currently investigating the root cause of the issue and will provide more information as soon as possible.

  2. monitoring Sep 08, 2026, 02:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 08, 2026, 05:36 PM UTC

    This incident has been resolved.

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