Teaching Strategies Outage History
Teaching Strategies is up right nowPingoru has recorded 50 incidents for Teaching Strategies: 29 in the last 12 months and 15 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 9 of 720 (1%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 2 | 5 of 720 (1%) |
| July 2026 | 2 | 1 of 744 (0%) |
| August 2026 | 4 | 191 of 744 (26%) |
| September 2026 | 8 | 103 of 720 (14%) |
| October 2026 | 2 | 3 of 552 (1%) |
Incidents, newest first
Minor October 7, 2026 SmartTeach Performance Degradation 2h 41m Library Area, SmartTeach Mobile, Teach Area, Finch Mobile and 11 more
Started Oct 07, 2026, 09:02 PM UTC· resolved Oct 07, 2026, 11:43 PM UTC
- investigating Oct 07, 2026, 09:02 PM UTC
Users may currently experience degraded performance. We will provide updates as we receive them.
- resolved Oct 07, 2026, 11:43 PM UTC
This incident has been resolved.
Minor September 28, 2026 Tadpoles Performance Degradation 20h 14m Tadpoles
Started Sep 28, 2026, 08:45 PM UTC· resolved Sep 29, 2026, 05:00 PM UTC
- investigating Sep 28, 2026, 08:45 PM UTC
Users may experience issues sending text messages in Tadpoles. We will provide updates as they become available.
- resolved Sep 29, 2026, 05:00 PM UTC
This incident has been resolved.
Minor September 23, 2026 ReadyRosie Performance Degradation 2h 43m ReadyRosie
Started Sep 23, 2026, 04:24 PM UTC· resolved Sep 23, 2026, 07:08 PM UTC
- investigating Sep 23, 2026, 04:24 PM UTC
Users may currently be unable to access and manage their ReadyRosie classrooms. We will provide updates as we receive them.
- resolved Sep 23, 2026, 07:08 PM UTC
This incident has been resolved.
Minor September 17, 2026 Platform Status - SmartTeach Teach 3h 54m Teach Area
Started Sep 17, 2026, 05:19 PM UTC· resolved Sep 17, 2026, 09:13 PM UTC
- investigating Sep 17, 2026, 05:19 PM UTC
Users may currently experience degraded performance in the Teach area of the Smart Teach platform. We will provide updates as we receive them.
- monitoring Sep 17, 2026, 05:58 PM UTC
Performance has returned to normal for all users in the Teach area of the Smart Teach platform. We are continuing to monitor.
- monitoring Sep 17, 2026, 09:13 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 17, 2026, 09:13 PM UTC
This incident has been resolved.
Notice September 11, 2026 Platform Issue - Teach 2h 39m Teach Area
Started Sep 11, 2026, 06:28 PM UTC· resolved Sep 11, 2026, 09:08 PM UTC
- investigating Sep 11, 2026, 06:28 PM UTC
Users may currently experience degraded performance in the Teach area of the Smart Teach platform. We will provide updates as we receive them.
- resolved Sep 11, 2026, 09:08 PM UTC
This incident has been resolved.
Minor September 8, 2026 Tadpoles and Mobile Performance Degradation 3h 22m SmartTeach Mobile, Finch Mobile
Started Sep 08, 2026, 02:14 PM UTC· resolved Sep 08, 2026, 05:36 PM UTC
- investigating Sep 08, 2026, 02:14 PM UTC
Some users are experiencing degraded performance with Tadpoles and the mobile apps. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
- monitoring Sep 08, 2026, 02:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 08, 2026, 05:36 PM UTC
This incident has been resolved.
Minor August 31, 2026 Performance Degradation: Child Profile & Reports Data Display 5h 21m Assess Area, Report Area
Started Aug 31, 2026, 07:05 PM UTC· resolved Sep 01, 2026, 12:27 AM UTC
- investigating Aug 31, 2026, 07:05 PM UTC
Investigating - We are currently investigating an issue preventing the most up-to-date information from appearing on the Child Profile page and Reports. Please be assured that all underlying data is entirely safe, secure, and has not been lost. Our engineering team is actively working on a fix to restore real-time data visibility as quickly as possible. We understand the critical nature of this data during the back-to-school transition and sincerely appreciate your patience.
- resolved Sep 01, 2026, 12:27 AM UTC
This incident has been resolved.
Minor August 26, 2026 Data Processing Delays - Admin Reports 4d 14h Report Area
Started Aug 26, 2026, 09:23 PM UTC· resolved Aug 31, 2026, 12:12 PM UTC
- investigating Aug 26, 2026, 09:23 PM UTC
From Friday at 10:00 p.m. CT through approximately Monday at 9:00 a.m. CT, Admin Reports data may not refresh while we complete planned platform maintenance. Existing report data will remain available. We appreciate your patience as regular updates are restored
- resolved Aug 31, 2026, 12:12 PM UTC
This incident has been resolved.
Minor August 19, 2026 Platform Issue - Reports 50m Assess Area, Report Area, Manage Area
Started Aug 19, 2026, 06:06 PM UTC· resolved Aug 19, 2026, 06:57 PM UTC
- investigating Aug 19, 2026, 06:06 PM UTC
We are experiencing an issue preventing data from appearing on Administrator Reports. Your underlying data is safe and has not been lost. Our engineering team is working on a fix as soon as possible.
- resolved Aug 19, 2026, 06:57 PM UTC
This incident has been resolved.
Major August 11, 2026 ReadyRosie Admin Dashboard access and current-year data 3d 2h ReadyRosie
Started Aug 11, 2026, 02:34 PM UTC· resolved Aug 14, 2026, 04:54 PM UTC
- investigating Aug 11, 2026, 02:34 PM UTC
We are investigating an issue affecting the ReadyRosie Admin Dashboard following the 2026–27 school-year rollover. Some customers may be unable to load the Admin Dashboard. Customers who can access it may see incomplete or inaccurate current school-year information, including reporting metrics. To protect data integrity while we restore service, school-year updates are temporarily unavailable. We expect to resolve this issue by the end of the week and will provide updates as progress continues.
- investigating Aug 11, 2026, 02:34 PM UTC
We are continuing to investigate this issue.
- resolved Aug 14, 2026, 04:54 PM UTC
This incident has been resolved.
Minor July 29, 2026 Platform Status - Assess 41m Assess Area
Started Jul 29, 2026, 01:35 AM UTC· resolved Jul 29, 2026, 02:16 AM UTC
- investigating Jul 29, 2026, 01:35 AM UTC
Smart Suggestions are temporarily unavailable. We are actively working on a fix and appreciate your patience.
- resolved Jul 29, 2026, 02:16 AM UTC
This incident has been resolved.
Minor June 8, 2026 ReadyRosie Intermittent Issues Jun 8 5h 17m ReadyRosie
Started Jun 08, 2026, 08:53 PM UTC· resolved Jun 09, 2026, 02:10 AM UTC
- investigating Jun 08, 2026, 08:53 PM UTC
We are aware of intermittent issues affecting ReadyRosie and are actively investigating the root cause. While core functionality remains available, some users may experience formatting issues. We will share additional updates as soon as they become available.
- resolved Jun 09, 2026, 02:10 AM UTC
This incident has been resolved.
Minor June 4, 2026 Platform Status - Smart Suggestions 9m Assess Area
Started Jun 04, 2026, 05:16 PM UTC· resolved Jun 04, 2026, 05:26 PM UTC
- identified Jun 04, 2026, 05:16 PM UTC
Smart Suggestions are temporarily unavailable. We are actively working on a fix and appreciate your patience.
- resolved Jun 04, 2026, 05:26 PM UTC
This incident has been resolved.
Major May 4, 2026 Platform Status - Tadpoles 13m Tadpoles
Started May 04, 2026, 03:48 PM UTC· resolved May 04, 2026, 04:01 PM UTC
- investigating May 04, 2026, 03:48 PM UTC
Some requests to Tadpoles are intermittently failing. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
- resolved May 04, 2026, 04:01 PM UTC
This incident has been resolved.
Notice April 24, 2026 Platform Issue - SmartSuggestions 1h 28m Assess Area
Started Apr 24, 2026, 09:30 PM UTC· resolved Apr 24, 2026, 10:58 PM UTC
- investigating Apr 24, 2026, 09:30 PM UTC
Users are unable to access SmartSuggestions. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
- resolved Apr 24, 2026, 10:58 PM UTC
This incident has been resolved.
Minor April 16, 2026 Partial Teach Issue 7h 13m Teach Area
Started Apr 16, 2026, 01:25 PM UTC· resolved Apr 16, 2026, 08:38 PM UTC
- investigating Apr 16, 2026, 01:25 PM UTC
Some users are experiencing issues accessing Teach due to internal org network configurations. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
- resolved Apr 20, 2026, 06:36 PM UTC
This incident has been resolved.
Notice April 13, 2026 Assess Issue 4m Assess Area
Started Apr 13, 2026, 05:29 PM UTC· resolved Apr 13, 2026, 05:34 PM UTC
- investigating Apr 13, 2026, 05:29 PM UTC
Users are unable to access Assess. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
- resolved Apr 13, 2026, 05:34 PM UTC
This incident has been resolved.
Minor March 25, 2026 Platform Status - Tadpoles and Engage Email 1h 2m Tadpoles, Engage Area
Started Mar 25, 2026, 03:45 PM UTC· resolved Mar 25, 2026, 04:47 PM UTC
- identified Mar 25, 2026, 03:45 PM UTC
We have identified an issue preventing emails from being sent via Tadpoles and the Engage area. Our team is actively working to resolve this. We will share further updates as progress continues.
- resolved Mar 25, 2026, 05:27 PM UTC
This incident has been resolved. Some customers may experience a brief delay as email queues finish processing.
Major January 20, 2026 Platform Status - SmartTeach 20m Teach Area
Started Jan 20, 2026, 02:32 PM UTC· resolved Jan 20, 2026, 02:52 PM UTC
- investigating Jan 20, 2026, 02:32 PM UTC
We are currently investigating an issue affecting the Teach area of SmartTeach. We are actively working to identify the root cause and will provide an update as soon as more information is available.
- resolved Jan 20, 2026, 02:52 PM UTC
This incident has been resolved.
Minor January 20, 2026 Platform Status - Tadpoles and Engage 9h 59m Tadpoles, Engage Area
Started Jan 20, 2026, 02:28 PM UTC· resolved Jan 21, 2026, 12:28 AM UTC
- investigating Jan 20, 2026, 02:28 PM UTC
We are currently investigating an issue preventing emails from being sent via Tadpoles and the Engage area of SmartTeach (sharing via email). Customers may be unable to send new emails through these features at this time. We are actively working to identify the root cause and will provide an update as soon as more information is available.
- resolved Jan 21, 2026, 12:28 AM UTC
This incident has been resolved.
Minor December 11, 2025 Platform Performance Issue - Assess, SmartTeach Mobile 3h 9m SmartTeach Mobile, Finch Mobile, Assess Area
Started Dec 11, 2025, 10:55 PM UTC· resolved Dec 12, 2025, 02:05 AM UTC
- investigating Dec 11, 2025, 10:55 PM UTC
SmartTeach is experiencing delays in updating changes to child records. Changes will be delays in reflecting in other areas such as Assess, Finch, and Reports, but are not lost. Please know that all your data changes will be made. We expect all processing to be updated by 8pm ET.
- resolved Dec 12, 2025, 02:05 AM UTC
This incident has been resolved.
Critical December 2, 2025 Platform Status - Tadpoles and Mobile Applications 1h 22m SmartTeach Mobile, Finch Mobile, Tadpoles
Started Dec 02, 2025, 01:17 PM UTC· resolved Dec 02, 2025, 02:40 PM UTC
- investigating Dec 02, 2025, 01:17 PM UTC
Users are unable to access Tadpoles and other our mobile applications. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
- identified Dec 02, 2025, 01:55 PM UTC
Users are currently unable to access our mobile applications—Tadpoles, SmartTeach, and Finch. We have identified the root cause and are working on a resolution.
- resolved Dec 02, 2025, 02:40 PM UTC
This incident has been resolved.
Minor November 25, 2025 Platform Status - SmartTeach Assess 1h 47m Assess Area, Report Area
Started Nov 25, 2025, 03:36 PM UTC· resolved Nov 25, 2025, 05:23 PM UTC
- investigating Nov 25, 2025, 03:36 PM UTC
The Assess area of SmartTeach is experiencing issues and delays in data processing for a subset of customers. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
- identified Nov 25, 2025, 04:08 PM UTC
SmartTeach is experiencing delays in updates to child records. These changes may take longer to appear in other areas, including Assess, Finch, and Reports, but no data has been lost. We have identified the root cause and our team is working on a fix. We will continue to share updates as they become available.
- resolved Nov 25, 2025, 05:23 PM UTC
This incident has been resolved and all child data is now up to date.
Minor November 14, 2025 Platform Status - SmartTeach and Finch Mobile 44m SmartTeach Mobile, Finch Mobile
Started Nov 14, 2025, 07:18 PM UTC· resolved Nov 14, 2025, 08:02 PM UTC
- investigating Nov 14, 2025, 07:18 PM UTC
A subset of SSO users on the SmartTeach and Finch mobile apps are experiencing login issues. We are investigating and will provide updates as they become available. The web versions of these applications remain available and are not impacted.
- monitoring Nov 14, 2025, 07:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 14, 2025, 08:02 PM UTC
This incident has been resolved.
Major September 25, 2025 Platform Status - ReadyRosie 10m ReadyRosie
Started Sep 25, 2025, 01:55 AM UTC· resolved Sep 25, 2025, 02:06 AM UTC
- investigating Sep 25, 2025, 01:55 AM UTC
Users are currently unable to log in to ReadyRosie. We are investigating the root cause of the issue and will provide more information as soon as possible.
- resolved Sep 25, 2025, 02:06 AM UTC
This incident has been resolved.