Teachable Outage History

Service Update: Onboarding Restored, Monitoring in Progress Onboarding is back up and running. All services affected by the payment processing integration issue, including Payouts, are now fully operational. Our team is actively monitoring to confirm stability. Thank you for your patience throughout this incident.

We’ve identified and implemented a fix for the issue affecting purchases through Teachable Checkout. Checkout functionality has been restored, and customers should now be able to complete their purchases normally.

The issue has been resolved, and we’re actively monitoring the system.

A fix has been implemented and we are monitoring the results.

A fix has been implemented and we are monitoring the results.

A fix has been deployed, and we're currently monitoring the results to ensure everything is working as expected. Thank you for your patience.

A fix has been deployed. We’ll continue monitoring to ensure everything is working as expected. We apologize for any inconvenience and appreciate your patience.

We’ve found and resolved the issue causing failed payouts on our Monthly Payment Gateway. We will begin reprocessing the failed payouts as soon as possible and will update the page when all payouts have been sent and received successfully.

A fix has been deployed, and we're currently monitoring the results to ensure everything is working as expected. Thank you for your patience.

A fix has been deployed, and we're currently monitoring the results to ensure everything is working as expected. Thank you for your patience.

We are aware of intermittent file upload issues affecting users in the Asia-Pacific region. Video uploads may appear stuck during the encoding phase. The issue has been identified with a third-party service provider and we are actively monitoring

Approximately 50% of the impacted subscriptions have been processed successfully, and we're continuing to work on the remaining subscriptions. We'll post a further update as soon as all subscriptions have been processed.

We've resolved the remaining issues impacting these subscriptions and will process the subscriptions over the next 24 hours.

All remaining student subscriptions have been queued for processing, but it will take several hours for all students to be charged and to update all records in the platform. Our team will continue monitoring this process closely and will post further updates once we have validated that no subscriptions remain unprocessed. We apologize for the delay and appreciate your patience.

A fix has been implemented and we are monitoring the results.

We have determined that this issue may have resolved on its own or may not be widespread. We will continue to monitor and investigate for a root cause in the meantime.

We've identified the issue that was causing curriculum pages to display incorrectly for some students. A fix has been deployed, and the display issues should now be resolved for all schools and students.

The platform access issue has resolved, and we're currently monitoring the results to ensure everything is working as expected. Thank you for your patience.

We have resolved the issue impacting payout reporting and new payouts will appear in your Sales > Payouts menu as expected. Our team is working to update the reporting to reflect impacted payouts that took place between 1/29 and 02/03.

A fix has been implemented and we are monitoring the results.

A fix has been implemented and we are monitoring the results. We expect to transfer all delayed earnings within 12 hours.

Open Exchange Rates has reported partial service restoration following an upstream incident that caused missing currency data. Some currencies may still be unavailable, which may impact Buy Now, Pay Later providers. We are monitoring the situation as the vendor works toward full resolution.

Update: Our currency exchange partner, Open Exchange Rates, has reported partial service restoration following an upstream incident that caused missing currency data. As a result we found a small number of buyers from the impacted countries were unable to load the checkout page. Specifically, we found Krone (SEK, NOK, DKK, CZK) based currencies were primarily impacted. As Open Exchange Rates continues to resolve the issue we fully expected our systems to perform as expected. For more information on the status of the Open Exchange Rates incident please visit their status page https://status.openexchangerates.org/.

Our currency exchange partner, Open Exchange Rates, has reported partial service restoration following an upstream incident that caused missing currency data. As a result we found a small number of buyers from the impacted countries were unable to load the checkout page. Specifically, we found Krone (SEK, NOK, DKK, CZK) based currencies were primarily impacted. As Open Exchange Rates continues to resolve the issue we fully expected our systems to perform as expected. For more information on the status of the Open Exchange Rates incident please visit their status page https://status.openexchangerates.org/.

We have deployed a fix to ensure checkout pages load correctly while Open Exchange Rates continues to experience issues. Buy Now, Pay Later (BNPL) options such as Klarna will remain temporarily unavailable for affected regions (SEK, NOK, DKK, CZK) until Open Exchange Rates fully restores service. We will continue to monitor and provide updates as the situation progresses. For more information on the status of the Open Exchange Rates incident please visit their status page https://status.openexchangerates.org/.

Our support software partner, Intercom, recently posted a status page communicating it's experiencing an outage. As a result, some Teachable customers may have issues communicating with our Support team. We'll continue to monitor Intercom's status and will provide updates. For more information please visit https://www.intercomstatus.com/us-hosting. Thank you for your patience.