Teachable incident

Teachable:pay payout reporting inconsistencies

Major Resolved View vendor source →

Teachable experienced a major incident on February 2, 2026 affecting Reporting, lasting 1d 18h. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2026, 10:45 PM UTC
Resolved
Feb 04, 2026, 05:20 PM UTC
Duration
1d 18h
Detected by Pingoru
Feb 02, 2026, 10:45 PM UTC

Affected components

Reporting

Update timeline

  1. investigating Feb 02, 2026, 10:45 PM UTC

    We have identified an inconsistency in teachable:pay payouts reporting between the Teachable Admin 'Payouts' page and your Stripe Express account. There has been no impact to the actual flow of funds. For the most up-to-date reporting on your payouts, please navigate directly to your Stripe Express account while we resolve this issue.

  2. monitoring Feb 03, 2026, 05:49 PM UTC

    We have resolved the issue impacting payout reporting and new payouts will appear in your Sales > Payouts menu as expected. Our team is working to update the reporting to reflect impacted payouts that took place between 1/29 and 02/03.

  3. resolved Feb 04, 2026, 05:20 PM UTC

    Our team has resolved the issue impacting payout reporting and new payouts will appear in your Sales > Payouts menu as expected. We apologize for the disruption and thank you for your patience.