Teachable incident
Intermittent issues uploading files for users in the Asia / Pacific region
Teachable experienced a minor incident on March 26, 2026 affecting Video Uploading, lasting 3d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Video Uploading
Update timeline
- monitoring Mar 26, 2026, 09:48 PM UTC
We are aware of intermittent file upload issues affecting users in the Asia-Pacific region. Video uploads may appear stuck during the encoding phase. The issue has been identified with a third-party service provider and we are actively monitoring
- resolved Mar 30, 2026, 05:16 PM UTC
This issue has ben resolved and videos can now be uploaded for users in all regions.