Some student subscriptions not charged

Update timeline

1. monitoring Mar 04, 2026, 09:05 PM UTC

   Approximately 50% of the impacted subscriptions have been processed successfully, and we're continuing to work on the remaining subscriptions. We'll post a further update as soon as all subscriptions have been processed.

2. monitoring Mar 04, 2026, 10:31 PM UTC

   We've resolved the remaining issues impacting these subscriptions and will process the subscriptions over the next 24 hours.

3. monitoring Mar 05, 2026, 10:29 PM UTC

   All remaining student subscriptions have been queued for processing, but it will take several hours for all students to be charged and to update all records in the platform. Our team will continue monitoring this process closely and will post further updates once we have validated that no subscriptions remain unprocessed. We apologize for the delay and appreciate your patience.

4. resolved Mar 06, 2026, 03:06 PM UTC

   We have completed processing all outstanding subscription charges affected by the February 28th incident. We apologize for the delay and thank you for your patience while our team worked to resolve this.