Teachable incident
Video Playback Issues Related to Video Player Partner Outage
Teachable experienced a minor incident on January 16, 2026 affecting Video Playback, lasting 21h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 16, 2026, 04:12 PM UTC
We’re currently experiencing video playback issues due to an outage affecting our video player partner in certain geographic regions. We’re actively working with their technical support team and will share updates as more information becomes available.
- identified Jan 16, 2026, 04:48 PM UTC
We’ve identified intermittent video playback issues primarily impacting customers in Singapore. We’re actively working with their technical support team and will share updates as more information becomes available.
- resolved Feb 02, 2026, 07:49 PM UTC
Video playback is now working as expected. The earlier issues impacting some regions have been resolved, and we are continuing to monitor to ensure stability.